Team Lead, Application Support

Posted:
9/5/2024, 12:58:08 AM

Location(s):
Tempe, Arizona, United States ⋅ Arizona, United States

Experience Level(s):
Senior

Field(s):
Software Engineering

Workplace Type:
Hybrid

KUBRA is seeking a talented Team Lead, Application Support to join our Enterprise ITSM team!

The Platform Engineer is responsible for the day to day management of the KUBRA applications platform and related support tasks. This role is responsible for managing various aspect of the Application Support Team which includes but not limited to the resource planning of the team members, performance evaluations of the team members, the supervision of the incident and problem processes for the team, collaborate with Incident & Problem Manager for the enforcement and the evolution of the processes, maintenance of the KUBRA application systems and providing support to KUBRA teams and partners using the applications.

*This is a hybrid position based out of our office in Tempe, Arizona
While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
 
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 


KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
 
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.