At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Employee & Labor Relations

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

We are searching for the best talent for ER LR Analyst - Power BI

Our ERLR Function (Employee Relations and Labor Relations) at Johnson & Johnson is grounded in our Credo, a trusted partner and advisor to our leaders and stakeholders and helps shape our global employee experience.

The ERLR Analys will support timely resolution of ERLR cases within the Latam region. Duties include triage of ERLR cases and questions from employees or leaders, support of ERLR administration activities and follow-ups required to close a case (e.g. reminders, case updates, case management, operations, etc.), ensuring all required documentation are provided and archived. The ERLR Analys will also provide, data and reporting to relevant parties, including Power BI dashboard or any other needed platform for data visualization.

This role will ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and monitor customer satisfaction levels. This role treats the workforce with dignity and respect, maintaining the highest level of confidentiality, trust, and integrity in the handling of sensitive matters.

Required Knowledge:

• Demonstrates a metric-oriented and data-driven approach to decision-making.

• Skilled in using Power BI and Power Automate to streamline processes and visualize data.

• Exhibits creativity in problem-solving and process improvement.

• Shows strong learning agility and curiosity to explore new tools and methodologies.

• Fluent in English and Spanish Language (written and verbal)

• Experience working in an HR function

• Ability to accurately collect information in order to understand and assess the clients’ needs and situation

• Exercises thoughtful judgement when giving advice to support action and identifies when escalation is required

• Excellent written and verbal communication skills; manages internal communications and external/client communications with detailed assistance

• Strong attention to detail

• Demonstrates discretion, professionalism and confidentiality

• Enthusiastic team player with a strong drive to create a positive work environment

• Will be trusted to secure and maintain confidential information

• Ability to gather, consolidate and analyze data, understand what it means and develop reports

• Implements improved processes to increase team efficiency and effectiveness

• Ability to prioritize workload and provide timely follow-up and resolution

 

 

Required Skills:

Microsoft Power Business Intelligence (BI)

 

 

Preferred Skills:

Analytics Insights, Business Behavior, Coaching, Communication, Consulting, Document Management, Emotional Intelligence, Employee Health, Employee Relationships, Execution Focus, HR Strategic Management, Human Resources Consulting, Human Resources Policies, Inquiry Handling, Issue Escalation, Labor and Employment Law, People Performance Management, Process Improvements, Social Awareness, Talent Management