Are you a service-minded professional with a technical curiosity and a knack for solving customer challenges? At Business Area Mining, we’re looking for a Norwegian speaking Customer Service Representative to join our Customer Support Center in Järfälla, Stockholm – supporting our Spare Parts and Rock Tools division.

This is not a traditional inside sales role, it’s a customer service position where you play a key role in supporting sales through excellent service of technical insights. Welcome!

About your job

In this role, you’re the first point of contact for our customers – handling inquires, processing orders, and providing professional support related to our aftermarket offering. You work closely with our sales team and supply chain to ensure smooth order handling and timely deliveries

Your responsibilities include:

• Managing incoming orders and customer inquiries via phone and email.
• Identifying correct part numbers using spare parts manuals and technical documentation.
• Supporting customers with quotations and delivery updates.
• Maintaining accurate records in our CRM and ERP systems.
• Collaborating with internal teams to resolve order or delivery issues.
• Proactively identifying opportunities to improve customer satisfaction and support sales.

About you

We’re looking for someone who:

• Speaks Norwegian fluently and communicates well in Swedish and English.
• Has a strong customer service mindset and enjoys helping others.
• Is comfortable working with various IT systems (e.g., Office 365, CRM, ERP).
• Has a willingness to learn the technical aspects of our products – experience of working with spare parts or technical documentation is a plus.
• Is structured, proactive and able to manage multiple tasks in a fast-paced environment.

Experience in customer support, technical sales or roles within the mining or construction industry is highly valued. If you’ve worked in retail, hospitality or other service-oriented roles and are eager to grow into a more technical position, we’d love to hear from you!

Why join us?

With us, you’ll be part of a supportive and collaborative team that values diversity, curiosity and continuous learning. We offer:

• A hybrid work model after your six months onboarding period.
• A comprehensive onboarding and training program.
• Opportunities for personal and professional development.
• A culture where you can be yourself and thrive.

Our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.

Contact information

For further information about this position, please contact Mervi Kannisto, hiring manager, [email protected]

We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contact in that matter.

Union contacts – Sweden

• Susanna Viltstig, Unionen, +46 (0)70-616 27 23
• Fredrik Andersson, Akademikerföreningen, +46 (0)70-266 78 50
• Olle Hansson, Ledarna, +46 (0)70-650 57 43

Recruitment Specialist: Ulrika Gruffman

How to apply

Send your application no later than October 3rd. 2025. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0083592.

As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.

To learn more about our recruitment process, please visit our career site or contact HR Services at [email protected].   

Mining is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2024, sales were approximately 63,6 billion SEK with about 17,000 employees.