POSITION:            Food & Beverage Manager

DEPARTMENT:   Food & Beverage

REPORTS TO:      Sr. Food & Beverage Manager

FLSA STATUS:     Full-time/Salary/Exempt

Summary

Join the team at ASM Global, the world’s leading venue management and services company. We are seeking a proactive and innovative Food & Beverage Manager to lead our dynamic operations at SAVOR.. Jacksonville. In this key role, you will spearhead the planning, execution, and optimization of our catering and concession services, ensuring unforgettable guest experiences at every event. As a hands-on leader, you will oversee and mentor a diverse team of food and beverage professionals, champion efficiency, maintain quality standards, and drive revenue growth while upholding our commitment to excellence.

Essential Duties and Responsibilities

• Lead Talent Management: Recruit, hire, and train a diverse team of food and beverage servers, cashiers, bartenders, and non-profit group volunteers, fostering a culture of excellence and continuous improvement.
• Financial Oversight: Manage labor costs, budget performance, and inventory control, ensuring financial efficiency and alignment with organizational goals.
• Event Leadership: Oversee all aspects of Banquet Event Orders (BEO), ensuring flawless execution and coordination with other departments to provide exceptional guest experiences.
• Community Engagement: Maintain active involvement in the local hospitality community and professional associations to stay current with industry trends and build partnerships.
• Operational Excellence: Ensure cleanliness, upkeep, and annual maintenance of all concession equipment, always maintaining Health Department scores of 90+.
• Marketing and Sales: Collaborate on creative marketing strategies for concession signage and sales displays to drive guest engagement and boost revenue.
• Hands-On Leadership: Lead from the front during events, engaging directly with staff and customers to ensure service quality and operational efficiency.
• Supply Chain Management: Oversee ordering, receiving, and inventory of food and beverage products and uniforms, ensuring all items meet quality standards.
• Financial Accountability: Manage cash handling, banquet check processing, and payroll, ensuring accuracy and transparency.
• Staff Development: Train and supervise all concessions, banquet staff, and interns, ensuring consistent delivery of high-quality service across the team.
• Other Duties: Take on additional responsibilities as needed, with flexibility and a commitment to team success.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communication Skills: Strong written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams and interact with customers at all levels.
• Customer Focus: Proven commitment to delivering exceptional customer service, with the ability to anticipate and meet guest needs in a fast-paced environment.
• Results-Driven: Demonstrated ability to meet and exceed budgetary and operational goals, with a focus on driving revenue and managing costs.
• Organizational Skills: Strong organizational, planning, and multitasking abilities, with an eye for detail and a commitment to consistency.
• Technical Proficiency: Proficient in Microsoft Office Suite, including Excel, with the ability to quickly learn new software and systems relevant to food and beverage operations.
• Certifications: ServeSafe certified or equivalent food safety certification preferred.
• Marketing & Innovation: Ability to contribute creative ideas to marketing initiatives, including signage, product presentation, and guest engagement strategies.
• Leadership: Experience leading and mentoring diverse teams in a high-energy environment, fostering a positive workplace culture and encouraging professional growth.
• Adaptability: Ability to remain flexible and composed under pressure, with a willingness to take on new challenges and adapt to changing circumstances.

Other Qualifications

• Flexible Schedule: Ability to work extended and/or irregular hours, including nights, weekends and holidays, as required by event schedules.
• Travel Requirements: Occasional travel between building properties is required to support multi-venue operations and ensure consistency across locations.

Education and/or Experience   

• Minimum of 2 years of hospitality experience in a fast paced, high-volume environment required.
• Minimum of 2 years of management experience in a concession’s facility servicing concessions for large events.
• Minimum of 5 years of Customer Service experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role requires regular movement throughout the facility and the ability to stand for extended periods during events. Clear verbal communication and active listening are essential to this role. The position may involve working indoors or outdoors, depending on the event’s needs.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Apply at- https://www.jaxevents.com/employment/

Recruiter- Sonya Brown

ASM Global Jacksonville

300 A. Philip Randolph Blvd

Jacksonville FL 32202

Applicants that need reasonable accommodations to complete the application process may contact

904-630-3900

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.