Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager of Program Results and Measurement for Sales Readiness Strategy is responsible for evaluating and enhancing the effectiveness of sales readiness programs across various platforms. This role leverages qualitative and quantitative data to improve sales enablement tools and processes, ensuring teams are well-prepared to achieve targets. The ideal candidate possesses strong experience in sales enablement, data analysis, program management, and a comprehensive understanding of Comcast's sales channels, products, and services.

Job Description

Core Responsibilities

Program Evaluation and Improvement

• Develop and implement frameworks to measure the effectiveness of sales readiness programs across platforms such as Celestial Knowledge Management, Missions and Incentives on Xchange, and Huddle Genius on myPerformance.
• Conduct regular assessments and gather feedback to identify areas for improvement, refining training content and delivery methods based on data-driven insights.

Data Analysis and Reporting

• Collect, analyze, and interpret data related to sales training and readiness programs using BI tools and Tableau.
• Create comprehensive reports and dashboards that provide actionable insights, identifying trends, gaps, and opportunities to enhance sales readiness through both quantitative and qualitative data analysis.

Stakeholder Collaboration

• Collaborate with sales leadership, trainers, and subject matter experts to align readiness programs with business objectives.
• Maintain effective communication with all stakeholders, providing regular updates on program outcomes and initiatives, and working with cross-functional teams to integrate sales readiness strategies across the organization.

Process Optimization

• Identify and implement best practices to streamline and improve sales readiness and training processes.
• Develop and maintain documentation outlining program processes, standards, and guidelines to ensure consistency and efficiency.

Strategic Planning

• Contribute to the development and execution of comprehensive sales readiness strategies.
• Provide insights and recommendations for future programs and initiatives by staying informed about industry trends and innovations in sales training and enablement.

Additional Qualifications

• Minimum of 5 years experience in sales enablement, training, or program management.
• Proven ability to measure and improve the effectiveness of sales readiness programs.
• In-depth understanding of Comcast's sales channels, products, and services is preferred.
• Strong analytical skills with proficiency in BI tools and Tableau.
• Excellent storytelling and presentation abilities.
• Experience with Celestial Knowledge Management, Missions on Xchange, and Huddle Genius on myPerformance.
• Solid understanding of sales processes and methodologies.
• Exceptional project management and organizational skills.
• Effective collaboration with cross-functional teams.
• Detail-oriented with a proactive and results-driven approach.
• Strong problem-solving and critical-thinking skills.
• Adaptable to a fast-paced and dynamic work environment.
• Committed to continuous learning and professional development.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation

National Pay Range: $80,117.62 USD-$187,775.67 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.