Overview

The Expert Implementation Consultant's role is to provide software implementation and workflow consulting services to Altera’s clients pursuant to a contracted project. The IC follows a structured workplan that reflects Altera’s methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera’s products and solutions.

 

This is a remote role in the US.

 

Responsibilities

• Applies detailed knowledge of Altera’s Sunrise and dbMotion products and solutions within specific domains, functional or specialty areas, to implement Altera’s Sunrise and dbMotion software at client sites

• Performs all project workplan tasks for assigned role in accordance with contracted project scope
• Performs system configuration tasks and provides system configuration consultation to clients
• Provides workflow consultation and guidance in line with Altera’s recommendations to clients
• Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
• Provides activation support
• Meets or exceeds utilization targets set by the organization
• Sets appropriate expectations with clients and managing them throughout the project life cycle
• Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area independently
• Provides feedback to appropriate internal organizational groups on software and methodology improvements
• Facilitates process of defining expectations by asking key questions that help clients to discover their needs
• Builds trust by communicating effectively with clients about issues and concerns; Develops and presents recommendations that address key client objectives

 

Qualifications

Academic and Professional Qualifications:

• Bachelor's Degree or equivalent work-related experience

 

Experience:

• 7+ years healthcare implementation/configuration experience.
• Clinical background preferred.
• Technology background, i.e. background in SQL or SSRS reporting preferred.
• EHR experience / workflow knowledge preferred.
• Experience with registration and scheduling.
• Knowledge of our Sunrise application preferred.
• Client presentation experience: strong written and oral communication skill set.
• Project management experience; skilled at managing numerous key priorities simultaneously.
• History of taking on roles, tasks and projects where quickly learning new info is required; a "quick study."

 

Travel Requirements:

• Up to 80% travel may be required

 

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works remotely
• May require after-hours, on-call support and/or holidays