Staff, Product Manager - Omni Services

Posted:
8/29/2024, 8:21:26 AM

Location(s):
Arkansas, United States ⋅ Bentonville, Arkansas, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Data & Analytics ⋅ Product

Position Summary...

What you'll do...

Our vision for Walmart Services is to be America’s destination of choice for complete service needs. We can achieve this vision by building a digitally led, best in-class omnichannel experience for our customers, members and associates.  

As part of the Omni-Services team, you will build end to end experiences that provide seamless connectivity between Walmart digital and store experiences, enabling our customers and members more flexibility and control over their shopping journey while provide associates better tools and capabilities to streamline customer service. This role will be focused on ensuring the customer finds the items they need for their car both online and in-store.  

With millions of customers engaging with our services online and in-store, you will have an opportunity to make an impact like no other platform. You will leverage the best-in-class methods to reinvent the way customers discover, manage and use services online and in-stores. 

We are looking for self-starters who can partner effectively with stakeholder teams to drive execution. Innovating on the world’s biggest stage, you’ll get to lead the execution of major cross-team customer-facing solutions.  

What you'll do....

  • Develop short and long-term product strategies and roadmaps for Omni-services 

  • Drive strategic initiatives that require working across multiple teams 

  • Evaluate business cases and translate business and customer requirements into product roadmaps, engineering specifications, and underlying system dependencies to deliver customer benefits and meet financial goals 

  • Build a culture of end-to-end ownership, efficient operating reviews, data driven decision-making, strong partnerships, and willingness to take controlled risks to achieve results 

  • Actively manage key business stakeholders by conducting product reviews, strategy sessions with leadership, performance assessments, and priority setting based on impact and effort 

  • Run competitive intelligence analytics and internal data assessments to uncover new opportunities and turn them into insights that align with company goals 

  • Execute omni-services initiatives with engineering and data science partners, conduct and analyze results from rigorous AB testing to make launch decisions with product leadership 

You'll make an impact by being...

  • Customer obsessed - you will always start with customer’s needs first and obsess over every aspect of their experience. You will work to reduce customer effort and aim to delight them with the best possible social discovery platform. 

  • Creative and Innovative - You are able to synthesize data from multiple sources to identify key unmet needs and solutions that can address problems. You relish in solving problems in the simplest possible way. 

  • Collaborative - you have the ability to work collaboratively with large number of teams to make the product vision successful 

  • Analytical - You have a test and learn mentality and a structured way of working to improve your team’s products. 

  • Ability to influence - You’re comfortable influencing others, managing stakeholders, getting buy-in and communicating clearly. 

Preferred Qualifications: 

  • 8+ years of experience in product management 

  • Experience in the auto industry  

  • Experience building digital products/features in partnership with design, engineering, key stakeholders 

  • Experience working with business and marketing stakeholders on a day-to-day basis. 

  • Experience making data-driven product decisions and defining product roadmaps. 

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America