Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the Payor Performance team, whose primary goal is to manage Third Party Payor risk management and risk assessments. The Audit & Compliance Specialist will assist the team by providing support to stores as they manage Public and Private Third Party Payor audits in addition to implementing risk mitigation tactics through operational best practices based on Third Party Plan contracts, policies, and procedures.

DUTIES AND RESPONSIBILITIES:

• Develop and demonstrate a deep understanding of third party payor audits
• Make recommendations on reducing audit risk based on Third Party Payor contracts and Pharmacy Manual Policies and Procedures
• Perform risk assessment for store audits and leverage data to generate insights on risk management approach and appeal opportunities.
• Support stores during the entire end-to-end audit process.
• Collaborate with regional leaders and provide educational learnings to better support all stores in the region and implement action plans to support new initiatives
• Internal collaboration with other business areas including Operations, Pricing and Procurement to develop, train and support stores regarding Payor processes and develop education and training documents
• Ensure data accuracy, integrity, quality, and compliance with data governance policies
• Monitor team shared mailbox and respond to escalations accordingly
• Support ad-hoc pharmacy special projects to improve our pharmacy processes nationwide

SKILLS AND EXPERIENCE:

• Post Secondary education is not required but successful completion of a college based Pharmacy Technician program or a diploma in a related field would be considered an asset
• Advanced understanding of third party payor audit processes
• Minimum of 3 years pharmacy related experience, preferably in a third party payor, audit or retail environment
• Ability to improve work processes and operational best practices
• Ability to operate within the context of a business environment in order to execute strategic and tactical plans, track trends and recommend alternative direction where necessary
• Computer skills in order to produce reports, documents and presentations
• Strategic thinker with exceptional problem-solving skills and ability to develop innovative solutions to complex problems
• Advanced level of initiative and judgment to organize and prioritize tasks, workload, and projects to meet required deadlines amid competing demands
• Strong Microsoft Office skills: Excel, PowerPoint, Word to produce reports, documents, and presentations  
• High level of initiative to take projects from start to finish with minimal supervision
• Strong collaboration, presentation, and excellent verbal and written communication skills
• Professional manner, courtesy, tact, and diplomacy are required in dealing with stores, colleagues and external in every day working relationships

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.