JOB DESCRIPTION:

About Abbott 

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.  

 

Working at Abbott  

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You will have access to:  

• Career development with an international company where you can grow the career you dream of. 
• Private medical insurance, cafeteria subsidy, stock program, and employee association, among others
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.  
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diverse, working mothers, female executives, and scientists.  

 

The Opportunity  

Working in team environment under general supervision, provides sales order support to sales representatives, distributors, hospitals, clinics and physicians. Processes customer orders submitted via multiple channels, including phone, fax, Electronic Data Interchange and e-mail. Provides inventory support for products and services accurately, expeditiously, and under special circumstances. Support a continuous improvement environment for department processes including order processing and invoicing transactions, returns processing, backorder processing, credit requests, and new product launches. This position requires developing rapport with customers and field sales/clinical personnel via verbal and written communication. May be assigned to assist on projects within the Customer Service department.

What You’ll Do  

• Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.
• Researches and resolves any problems with orders received.  Corrects the order as necessary, and releases for posting.
• Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field. 
• Performs pro-active follow-up  to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
• Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.
• Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.
• Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.  Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Shift: Admin (Monday – Friday from 8:00 am to 5:00 pm - Monday – Friday from 9:00 am to 6:00 pm)

On-Site position

Required Qualifications 

• High School Degree (Bachillerato Educación Media)
• 1 or more years of demonstrated experience in a customer service or closely related environment.
• Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
• Regularly scheduled overtime is a requirement of this position
• Advanced commands of English

Preferred Qualifications 

• SAP Knowledge
• Experience in the biotech, bio-instruments or medical devices industries
• Experience working in a broader enterprise/cross-division business unit model preferred.

Apply Now 

 

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. 

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Costa Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Cr09Sal (Costa Rica)

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Yes

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)