08/29/2024

Address:

33 Dundas Street West

Marketing

The Director of Analytics North American Retail Payments works in partnership with the NARP’s senior leaders to translate business strategy into analytical strategy and solutions which deepen understanding of NARP’s business.  This individual will coordinate, facilitate, manage, and develop analytical strategies and initiatives covering 3 analytical business functions: Product Analytics, Post Campaign Analytics, and Account Management Credit Optimization to drive business results.  This role is accountable to define, and ensure the right analytics, people and alignment are in place across the teams to advance NARP strategies.  

Primary analytical areas of responsibility & accountability include:

Risk Return Optimization of Account Management Strategies

• Create new Account Management strategies to generate incremental business results
• Ongoing analytics to evaluate the Revenue versus Risk trade-off against key KPI’s
• Mange strategies within Key Risk Management (KRM) guidelines

Customer Optimization Post Campaign Analytics

• Complete post campaign analysis of NARP’s Customer Optimization campaigns
• Create recommendations for future campaign targeting and offers to improve future campaign results.

Product Analytics

• Provide ongoing KPI reports to NARP, Finance, Compliance and other LOB’s for Canada and the US
• Deliver adhoc analysis and reports as per agreed specs and timelines
• Assess and evaluate the business impact of new reporting requests/changes to existing reporting

As a domain Card Analytics expert, this person will work to integrate and simplify insights across the analytics teams to provide relevant, fast, clear facts to the business to shape ongoing decisions. He/she is the owner of the ongoing prioritization of the plan against set business priorities working in close partnership with the NARP to ensure all initiatives align to business priorities and growth plans.

This role will proactively advise business leaders on the right analytical approach and solutions to drive the business forward.  He/she will lead a team of 15+ consisting of Senior Managers and Analysts.

  

Key Accountabilities

Strategy Insights and Planning

• Create, gain alignment, and maintain the ongoing NARP strategic analytics plan inclusive of data requirements, reporting, campaigns, analytical infrastructure and tools, and analytical processes needed to drive business forward
• Leverage knowledge of market, industry trends, customer behaviours and analytical best practices to proactively identify strategic opportunities for the business.
• Determine new analytical data and tools to advance analytical capabilities to deliver increased business results.

Data, Analytics, and Insights

• Proactively identify revenue, risk and pricing opportunities through analytics
• Leverage analytics to size, scope and determine business opportunities to create business cases aimed to meet business objectives.
• Define the strategy for how analytics and insights are produced for NARP (i.e. essential KPI’s, in what priority, through what means, in what format, with what reporting cadence, to what audience) ensuring ongoing alignment with NARP management team and other business partners
• Responsibility to ensure maximum return on analytics investment (technology and people)
• Proactively share relevant insights in and outside of NARP and other business partners to broaden management team’s awareness of business trends.
• Responsible for being the subject matter expert for all data related to NARP

Influencing and Relationship Management

• Work within the NARP team to ensure ongoing alignment & prioritization of analytical investment against initiatives with greatest return
• Work within the matrix of analytical resources across Data Analytics Centre of Excellence (DACoE) to ensure proper focus and alignment of investment against NARP’s needs
• Proactively identify synergies across the NA P&BB portfolio by leveraging other DACoE teams and analytics functions
• Partner effectively across all business functions including: Marketing, Credit Risk, Technology & Operations, Channels, etc. in order to ensure ongoing alignment and execute successful analytics strategies

Managerial Leadership

• Manage day-to-day activities of team to effectively maximize performance and output; setting and communicating clear goals for employees, coaching and providing performance feedback.   Hold employees accountable for the outcomes they achieve and how they achieve them; apply BMO’s performance management approach with employees including building development plans and recommending changes to base and variable pay
• Work in partnership with DACoE teams to ensure LOB goals are met and drive business KPI’s per plan
• Become a subject-matter expert in business unit strategy and work to optimize analytical investment, processes and improve productivity within the team while maintaining focus on delivering quality insights
• Maintain and evolve a well-organized library of team knowledge and internal processes so that team members will have access to the information both now and in the future
• Attract, develop, and move talent across BMO to support the achievement of business goals and employees’ career goals

Change Management

• Create a fact-first mindset, making information readily available to drive profitable, strategic decision making.
• Keep current on analytics and innovate and advocate new analytical techniques and solutions to meet new business challenges and opportunities for NARP’s changes in strategic priorities and analytics requirements. 
• Develop and build new analytics capabilities to drive efficiencies and increase speed of analytical output
• Proactively review processes that support the business to simplify and reduce net operating expenses

Risk Management

• Work with data leads to ensure proper use and access to data.
• Perform required regulatory & risk oversight and governance for your NARP group/function; identify, manage and mitigate current and emerging risks; support the development of a risk management mindset in all team members.
• Lead data and governance for NARP working in conjunction with Data and Enablement to ensure compliance to data governance and framework.

Cross Functional Relationships

This job requires the incumbent to interact with the following groups and/or processes in BMO and relevant external stakeholders:

• NARP Leadership and teams
• Data Analytics Centre of Excellence
• Credit Risk Management
• Customer Marketing
• NA Channels
• Technology and Operations
• Finance
• Canadian P & C Product groups
• Operational Risk and Compliance
• External partners including Equifax, TransUnion, FICO and others

Knowledge & Skills

• Have a minimum of 10 years of credit management experience ideally in retail and business banking credit cards including portfolio management experience
• Demonstrated leadership skills and strategic thinking.
• Proven ability to thrive in a high volume, high intensity, changing environment.
• Proven ability to inspire a team to work toward a set of goals and objectives.
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management in a clear, concise, and professional manner.
• Excellent analytical and problem-solving skills
• Strong organizational and time management skills
• Expertise in analytics and financial analysis
• Technical experience working in analytical software (SAS, SQL, PowerBI), and business software (Teams, Excel, PowerPoint, Word)
• Proven experience to lead and manage cross-functional teams without direct authority.
• Advanced Relationship Management and Negotiation skills
• Post-secondary education (degree)

$103,500.00 - $192,500.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.