Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduate or Bachelor degree

Summary: As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: - Provide technical support to clients, accurately defining and interpreting issues and designing resolutions based on deep product knowledge. - Interface with clients to ensure world-class systems are running smoothly, utilizing exceptional communication skills to maintain quality. - Collaborate with cross-functional teams to identify and resolve technical issues, utilizing your expertise in Service Desk Management. - Stay updated with the latest advancements in technology, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Service Desk Management. - Good To Have Skills: Knowledge of ITIL framework. - Strong understanding of technical support processes and procedures. - Experience with incident management and problem management. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. - This position is based at our Bengaluru office.

Graduate or Bachelor degree

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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