Roles and Responsibilities:

Instructional Design 

• Create engaging and effective instructional materials such as presentation decks, handouts, interactive modules, etc  

• Write clear, concise, and learner-friendly instructional text, audio scripts/video scripts 

• Use instructional design systems to analyse learning needs and decide on relevant learning outcomes   

• Determine the best approach and mode of instruction for supporting learners in achieving the target learning outcomes   

• Train internal and/or external facilitators on how to deliver the learning solution 

 UX Design  

• Bring content to life and translate human emotions into engaging learning experiences (regardless of the learning modality)   

• Participate in usability testing 

• Create user stories, prototypes, style guides, and design specifications  

• Conceptualize and produce a wide variety of instructional media elements that are used to improve course content and assist user learning  

• Actively support learning pilots, facilitate train-the-trainer sessions and observation exercises to ensure learning efficiency and identify vital interventions 

Content Design  

• Determine the variety of content that needs to be sourced based on identified learners’ needs  

• Upload accurate documents and/or source files to the internal content library as per established guidelines 

• Map out information architecture and taxonomy based on identified content to be sourced and influence the scope and sequence of learning topics   

• Research learning tools and platforms that may be used to improve delivery of learning solutions   

• Evaluate content feedback and recommend improvement points  

Data Analysis  

• Model workflows  

• Gather, analyse, and interpret data to influence design decisions on learning experience   

• Track and analyse facilitator and course performance trends and translate these findings into actions to meet both learning and business goals  

• Develop assessments that measure defined learner outcomes based on Kirkpatrick’s Levels of Evaluation Project Management 

• Report achievements and risks to project leads   

Project Management 

• Lead and maintain weekly current project status, project timelines and review cycles, and report status to partners 

Minimum Job Requirements:

• Bachelor's Degree or equivalent experience in Psychology, IT, Business Management, Education

• Industry: Learning and Development ; Finance or Insurance

• At Least 2 years experience in tasks related to training, learning, or human development; at least 2 years' experience working in Finance or Insurance industry.

• Technical Skills: MS Office, Content Authoring Tools

• Certifications/ Licenses: Not required but preferred to have certification in Instructional Design, UX design or Project Management

Equal Opportunity

At AIA, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.  

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