About the Team 

Join our award-winning design team and help us shape the future of retail. Our mission is to bring dignity and access to all through design excellence to all regardless of zip code or bank account. We design richly compelling experiences that improve the daily lives of millions of customers – whether they are at home, in our stores, or on the go. We also craft world-class experiences that enable our merchants, suppliers, sellers and 2.1 million in-store associates to deliver great value to our customers on a daily basis. 

This opportunity is in Bentonville, Arkansas where we are growing our amazing design community in our new, state-of-the-art campus. 

As a member of the Design Ops team, you’ll wear a number of hats and will craft human-centered processes that enable the design team at the world’s largest company to run more smoothly. We are a “show, don’t tell” kind of team and are looking for a resourceful self-starter with an operational mindset, entrepreneurial spirit and eye for efficiency. If this sounds like you and you’re excited about supporting an award-winning design team at the forefront of retail, you could be a great fit for the Sr. UX Design Program Manager position. 

As a Sr. UX Design Program Manager supporting the Connect team you will report into the Head of Design Operations and partner with designers, researchers, product managers and engineering leads to streamline design delivery and enable designers to do their best work.  

You’ll be responsible for: 

• Tracking active work and designer allocation across initiatives  

• Reporting on the status of key initiatives  

• Working with design leadership and cross-functional stakeholders to triage issues, resolve dependencies and plan upcoming work  

• Managing backlogs and caring for design priorities  

• Representing design in quarterly planning sessions  

• Creating playbooks and documenting best practices  

• Onboarding new team members to the Design team  

You’ll make an impact by:   

• Solving problems big and small with curiosity and patience 

• Creating flexible processes that streamline the delivery of design work  

• Anticipating and caring for team challenges as they arise 

• Caring for team rituals that strengthen our design community  

You’ll sweep us off our feet if:  

• You have experience supporting a large User Experience Design organization  

• You have a track record of influencing cross-functional product partners and working horizontally across initiatives at a big company 

• You are an Airtable expert 

• You have a deep understanding and love for the design process  

• You’re a process nerd who is energized by addressing friction in the design process and enjoys jumping into the weeds of day-to-day design activity  

• You are a confident communicator and strong advocate for design teams 

• You hold yourself to the same standards of craft as our designers 

• You are driven by empathy and motivated by the opportunity to impact the day-to-day experience of designers  

• You collaborate naturally, operate independently, and are comfortable giving and receiving feedback  

• You produce great work with quick turnarounds and multitask effectively across different activities  

• You are highly organized and have great attention to detail 

• You enjoy working in a fast-paced and ever-changing environment 

• You’re excited by the prospect of supporting the teams that are directly shaping the future of retail 

Preferred Qualifications   

• Minimum of 5 years of work experience in Design Operations, program management within cross-functional teams, or as an experienced design program manager.     

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process. 

Perks and Benefits