Job Description

Functional Responsibility

• Support daily operational.

• Elevate incident ticket and trigger the management escalation within stated guidelines.

• Ensuring assigned task is effectively executed in timely manner.

• Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

Role Responsibility

• Make sure smooth running of daily operation.

• Provide IT operational support and guidance to user.

• Work in compliance with company policies and standard operation procedures.

Functional Duties

• Manage equipment store and make sure equipment are properly arranged.

• Execute deployment and setup of equipment.

• Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner. 

• Make sure ticket assigned are follow up and service/problem resolved within SLA.

• Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.

• Responsible on tools are in good condition.

• Ensure improvement plan are fully execute.

• Require travel and relocate to other place to full fill the company operational need.

• Execute Ad-hoc task given by superior

Role Duties

• Ensure report to duty.

• Giving guide/resolution to user who facing difficulties on carry work.

• Ensure every work are compliance to company SOP and/or Work Instruction.

• Rapidly establishing a good working relationship with other team/professionals.

• Participate in knowledge base contribution and SOP.

• Participate into improvement plan.

Requirement

• At least 1 years working experience in IT field.

• Good technical background with good analytical and problem solving skills.

• Detail-oriented and well organized.

• Able to work independently and under pressure.

• Good emotional manage.