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Hybrid

Job Description

The Opportunity

The Vice President of IT Solutions Delivery is a senior leadership role that oversees the design, development, and implementation of IT solutions and applications for the John Hancock US segment life insurance and annuities industry. The VP is responsible for managing a team of in sourced and outsourced talent, ensuring quality standards, and aligning IT solutions with business objectives and customer needs. Collaborating with other IT leaders, business stakeholders, and external partners to drive innovation, efficiency, and scalability of IT solutions.

Responsibilities

• Working with IT business partners and stakeholders, define and execute the IT solution delivery strategy, roadmap, and budget for the US life insurance industry.

• Lead and manage a team of insourced and outsourced IT professionals onshore and offshore, including delivery managers, business analysts, developers, testers, scrum masters and support staff.

• Ensure that IT solutions are delivered on time, within scope, and within budget, following the best practices and standards of quality, security, and compliance.

• Align IT solutions with the business goals and customer needs of the US life insurance industry, and ensure that they are aligned with the overall IT vision and architecture.

• Collaborate with other IT leaders, business stakeholders, and external partners to identify and prioritize business requirements, opportunities, and challenges.

• Drive innovation, efficiency, and scalability of IT solutions, leveraging emerging technologies, tools, and methodologies.

• Manage the vendor relationships, contracts, and performance of the outsourced IT providers, and ensure that they deliver value and quality.

• Monitor and report on the IT solution delivery performance, metrics, and risks, and take corrective actions as needed.

• Provide leadership, guidance, and coaching to the IT solution delivery team, and foster a culture of collaboration, learning, and excel.

Skills and Qualifications

• Bachelor's degree in computer science, information systems, or related field; master's degree preferred.

• At least10 years of experience in IT solution delivery, with 5 years in a senior management or executive role.

• Extensive knowledge of the US life insurance industry, its products, processes, regulations, and challenges.

• Proven track record of delivering complex, large-scale, and high-quality IT solutions that meet business goals and customer expectations.

• Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.

• Strategic, analytical, and problem-solving skills, with the ability to anticipate and resolve issues, risks, and dependencies.

• Experience in managing in sourced and outsourced talent, including vendor selection, contract negotiation, and performance management

• Experience in agile, waterfall, and hybrid methodologies, and familiarity with various tools and technologies used in IT solution delivery including Jira and Planview.

• Ability to adapt to changing business needs, market trends and customer demands.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$211,600.00 USD - $393,500.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)