FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Drive the development of Health & Wellness (H&W) strategy, ecosystem and proposition development for superior customer value propositions in order to achieve the company KPIs.

• Drive seamless customer experience, channel engagement and capture market share through directing effective partnership development, channel communications and engagement programs.

Roles and Responsibilities:

• Facilitate seamless end-to-end integration and cross-functional Team Coordination: Lead the coordination and communication efforts among diverse departments to ensure the seamless integration of services into our product offerings, enhancing customer experience and operational efficiency.

• Strategy Partnership Development: Identify, evaluate, and forge new strategic partnerships that enrich our health and wellness ecosystem, delivering significant added value to our customers and expanding our market reach. Enhance and solidify relationships with current partners while proactively seeking opportunities to broaden the scope of collaboration and service offerings within these partnerships, driving mutual growth.

• Performance Monitoring and Insights: Monitor and analyze the performance of our ecosystem, proving actionable insights and recommendations to senior management to inform strategy decision-making and optimize outcomes.

• Training and Stakeholder Support: Participate in the development of comprehensive training materials and provide ongoing support to both internal and external stakeholders, promoting a deep understanding and effectively utilization of our ecosystem.

• Compliance and Governance: Ensure strict adherence to internal compliance and governance guidelines, as well as market regulations, safeguarding the integrity and reputation of our organization.

• Ad Hoc Project Support: provide flexible support for ad hoc projects and proposition initiatives as they arise, demonstrating agility and responsiveness to evolving business needs.

Minimum Job Requirements:

• Degree in Business or Healthcare

• Relevant industry experience with 5+ years of relevant healthcare experience is a must

• Strong strategy development skills and well-versed in proposition development

• Sound knowledge on insurance products and medical industry as added advantage

• Work and thrive in an environment that challenges and empowers its people

• Capable to operate in a fast-paced environment, meet tight timelines with sometimes changing priorities

• Agile mindset to deal with a constantly changing macroeconomic setting and customer behaviors

• Must be skilled in clearly articulating data and reports in a manner easily understood in oral and written format

• Must be collaborative and able to build internal and external relationships

• You are required to obtain relevant license if your job involves in regulated activities

• Customer centric and strong capabilities in business analysis and insights

• Excellent communication skills and proven project management experience

• Ability to work under pressure on multiple priorities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.