The Investment Controls & Governance team has two core mandates; Primarily team is developing targeted solutions to optimize operational workflows, especially in the reconciliation space by demonstrating our Global Reconciliation Platform DUCO and by implementing/supporting Power Platform solutions. The C&G team is also acting as the first line of defense for Risk, by ensuring appropriate business controls are in place and performed timely.

The Operations Analyst role is an entry-level position accountable for participating in the implementation and support of Power Platform solutions. They will be responsible for creating Power BI, Power Automate and Power App workflows while working with the business users to understand rationale and expectations. The role involves developing abilities of investment operation workflows, financial markets, and financial instruments. The opportunity is for a proactive, motivated, and self-taught person who wants to work in a dynamic and rapidly changing environment. The candidate must be innovative, collaborative, and highly detail oriented.

Responsibilities

• Create and support Power Platform solutions.

• Maintain and establish governance around solutions.

• Maintain industry specific technology knowledge and assess opportunities with Investment Ops

• Review and refine existing controls/procedures to continuously improve the quality and ensure clear and concise documentation is created and maintained.

• Support and work in combination with the Global Reconciliation team and other Ops groups.

• Control, review, and minimize manual processes and inefficiencies, reduce operational risk.

• Maintain partnerships with collaborators via periodic working groups to address outlier issues and encourage process improvement.

• Participate and/or lead initiatives as assigned.

• Actively contribute to a culture of inclusion and respect within the team and organization.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters. 

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Required Qualifications:

• Bachelor’s degree in finance, accounting, or related field.

• Analytical and quantitative reasoning skills.

• Comfortable in learning new technologies and working in a changing environment.

• Ability to work effectively and respectfully with a diverse team.

• Strong organizational and interpersonal skills

• Communication in both English and/or French (verbal and written).

Preferred Qualifications:

• Experience in the asset management or financial industry.

• Experience working in an environment where controls and daily deadlines are required.

• Experience with Microsoft Power Apps.

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Montreal, QuebecHybrid

Salary range is expected to be between

$57,000.00 CAD - $95,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.