Job Description:

·  Job Description:

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required/justified.

Responsibilities:

·  Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
·  Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:
·  Resolve routine in-scope technical incidents independently.
·  Work with team members to resolve more complex incidents.

Change Management/ Implementation:
·  Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

Patch and Security Management:
·  Apply patch and security changes per policy.

Configuration Management:
·  Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:
·  Understands the company's solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

Quality:
·  Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:
·  Participate in customer and internal projects, including transformation.
·  Customer Relationship Management:
·  Set expectations with customers and/or internal businesses/end users within defined parameters.

Teamwork:
·  Work as part of a team, which may be virtual and/or global.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.