Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
Join Our Team at Dun & Bradstreet ECC Operations!
Are you ready to be part of a dynamic team that provides 24x7 Level 1 support for our global production applications? You'll play a crucial role in monitoring, incident handling, escalations, and service restorations.
What You'll Do:
Proactively monitor application alerts and events to keep our systems running smoothly.
Follow ITIL Incident and Problem processes and escalation procedures to ensure quick and effective resolutions.
Review application run books and execute routine service restoration steps to manage and resolve incidents efficiently.
Collaborate with peers, application support teams, engineering teams, service desk, and infrastructure NOC to handle service incidents and requests seamlessly.
If you're passionate about maintaining high standards of service and enjoy working in a fast-paced environment, we want to hear from you!
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