Registered Nurse Phone Triage (Internal Medicine North), Full Time

Posted:
8/7/2024, 5:00:00 PM

Location(s):
Michigan, United States ⋅ Holland, Michigan, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Medical, Clinical & Veterinary

Workplace Type:
On-site

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The RN is responsible for the provision and coordination of patient-centered care. The RN will assist the physician with patient calls, maintaining medical record information, coordinate patient care with other health care providers including necessary prior-authorizations. The RN will focus on prevention, health promotion, patient education, and patient assistance. Under the supervision of a physician the RN is involved in providing telephone assistance to advise, counsel and instruct patients on health care treatment for acute and chronic conditions.

Pay Range: $26.89 - $41.95/hour

Employment Type: Full Time, 72 hours every two weeks

Schedule: Monday - Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 12:00 pm

Requirements: Graduate of accredited Registered Nursing Program required, Current Michigan RN License required, Current BLS for the Healthcare Provider (or completed within 60 days of hire) required

PROFESSIONAL NURSING PRACTICE

  • Promotes patient safety by maintaining the policies and procedures of the physician office.
  • Achieves office-specific initial and ongoing competencies.
  • Maintains the ANA Standards of Professional Performance including: Participates and is mindful of the quality initiatives of physician practice; maintains nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations; and contributes to the professional development of peers and colleagues.
  • Works with physician and patient rendering medical care via telephone.
  • Coordinates patient care involving other members of the health care team in relation to Patient-Centered Medical Home as appropriate.
  • Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing service.
  • Works with other team members to ensure appropriate access to patient care.
  • May review incoming referrals to ensure they are appropriately triaged for urgency.
  • Provides patient education either in person or via phone regarding upcoming procedures in the office or hospital.

DEVELOPS AND IMPLEMENTS NURSING REGIMENS

  • The RN may develop and initiate nursing regimens, for example: Assessing patients via phone to determine need for treatment or urgent/emergent care. Will use standard protocols developed by the nursing team and approved by physicians where applicable.
  • Implements patient management plans as devised and directed by a physician.
  • Orders medications as directed by a supervising health professional.

DOCUMENTATION

  • Documents patient information in the medical record.
  • Assists with maintaining patient medication logs, problem lists, completes prescription files and communication logs.
  • Files records in accessible, confidential and secure system.
  • Ensures documentation is clear, concise and accurately reflects information provided by the patient to assist the physician in determining treatment plans.
  • Enters orders into the medical record as directed by the physician.

QUALITY IMPROVEMENT

  • Supports the quality improvement activities of the facility and responds appropriately to change.
  • Participates in learning or teaching experiences as appropriate.
  • Requests supervision when needed and utilizes supervision effectively.
  • Ensures compliance with policy, procedure and regulatory requirements.
  • Maintains patient rights, confidentiality.
  • Ensures appropriate documentation for billing, if applicable, is completed to maintain ethical billing practices.

-Minimum Associates Degree in Nursing (RN) required

-Current Michigan RN Licensure required

-BLS For the Healthcare Provider 60 days after hire required

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy