To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Support Engineer in Indianapolis, IN:

Job Duties: Serve as a Sales Cloud subject matter expert to manage global and strategic enterprise cases, addressing and resolving escalated technical and business issues. Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers. Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues. Lead the complete end-to-end customer experience. Provide effective and timely communication about caseload to Support Agents and Salesforce management. Identify training/education gaps within the team and develop/implement plans to address them. Communicate best practices with the team to enhance the quality and efficiency of the technical support group and contribute to the team knowledge base. Advocate clients' priorities internally within Salesforce. Telecommuting is an option. ˆ HQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis.

Minimum Requirements: Five (5) years of experience in the job offered or in any occupation in a related field.

 

Special Skill Requirements: (1) Documenting functional requirements for use by application designers and developers; (2) Lightning UI; (3) FLOWS; (4) Business process management; (5) Technical architecture; (6) Mapping business requirements; (7) VisualForce; (8) Root cause analysis; and (9) Optimizing and performance tuning.

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 23-140183. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.