We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The Operations Coordinator plays a crucial role in supporting and overseeing the day-to-day operational functions of our facility. This position is responsible for ensuring efficient management of risk and compliance issues, assisting in the maintenance and repair activities, and coordinating with external contractors. The Operations Coordinator will also support Centre Management staff, improve waste processes, and act as Duty Manager based on an assigned roster that includes weekends, extended trading hours during peak times, and public holidays as needed.

Key Responsibilities:
Operational Oversight:
o Assist in managing daily operational issues, including coordination with centre maintenance staff and external contractors.
o Oversee general repairs, maintenance tasks, and incident reporting to ensure operational efficiency and safety.

Risk Management & Compliance:
o Ensure adherence to risk management policies and compliance standards.
o Monitor and report on compliance with health and safety regulations and procedures.
o Assist in the development and implementation of emergency management protocols.

Maintenance and Repairs:
o Coordinate and schedule maintenance and repair work for the facility.
o Act as a liaison between maintenance staff, contractors, and other stakeholders to ensure timely resolution of issues.

Incident Reporting:
o Document and report incidents, ensuring that all required information is accurately recorded and communicated.
o Assist in investigating incidents and implementing corrective actions.
Waste Management:
o Support the improvement of waste management processes within the facility.
o Monitor waste disposal and recycling practices to ensure compliance with regulations and efficiency in waste management.
Centre Management Admin Support:
o Assist Centre Management staff with various operational duties and projects.
o Provide support in organising and coordinating centre events or activities as required.

Duty Manager Responsibilities:
o Serve as Duty Manager based on an assigned roster, including weekends, extended trading hours, and public holidays.
o Address operational issues, manage staff, and ensure smooth running of the centre during your shift.

Qualifications:
o Experience: Proven experience in an operational or coordination role, preferably within a facilities management or retail environment.
o Strong organizational and multitasking abilities.
o Excellent communication and interpersonal skills.
o Proficiency in incident reporting and risk management.
o Ability to work independently and as part of a team.
o Familiarity with maintenance procedures and waste management practices.
o Flexibility to work weekends, extended hours, and public holidays as needed.

What will you bring?              

                                                                                     

You will be an experienced coordinator with a strong ability to work independently and manage multiple conflicting priorities. You will have previous experience in general emergency management and the management of fire services and have a working knowledge of general building repairs and maintenance.   You will have excellent communication, problem solving and organisational skills along with a passion for compliance.  Renowned for your responsiveness and efficiency you will thrive on working in a fast paced environment where you are required to continuously multi- task to deliver exceptional customer outcomes. 

What will success look like?           

We Imagine a Better Way

• Problem- Solving, Ability to quickly identify issues and present effective solutions
• You are always adaptable in your approach and responsive to the needs of your stakeholders.
• You are proactive, organised and efficient in everything you do
• You proactively seek out new and innovative ways to resolve problems and improve customer outcomes

We Embrace Difference

• You are always adaptable in your approach and responsive to the needs the centre management team you support
• You understand the diverse nature of our business, our customers and our people
• You respect all team members and challenge assumptions to support an environment where people feel confident and supported to be themselves.

We Always Collaborate

• You engage and communicate with your team, and key stakeholders consistently and effectively sharing information.
• You enjoy taking the time to build relationships in order to deliver effective customer service.
• You put our people and our customers at the centre of every conversation.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options 
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.