The Team

As part of Datadog’s GTM Enablement department, the Technical Solutions (TS) Enablement team helps share knowledge, provide ongoing education, create training materials, and maintain processes for our internal product experts including sales engineers, technical support engineers, technical customer enablement and technical account managers. Our team supports a top-tier product that truly solves customer problems. We share technical and product expertise with the technical solutions team through demos, e-learning, live training, documentation, and ongoing support.

 

The Opportunity

Datadog continues to grow at a rapid rate and with this exciting growth, our onboarding and ongoing training is also quickly increasing in scale and complexity. Technical Solutions Field Enablement Managers play a key part in fostering a highly engaging, positive, and professional learning environment for our technical learners. This position is responsible for providing onboarding and ongoing enablement training/programs to our TS teams in our EMEA region. We are looking for a seasoned technical trainer with a deep understanding of cloud monitoring and observability, who can be a trusted partner to our Technical Solutions community and Technical Solutions leaders.  This person will work closely with Technical Solutions and Enablement leadership teams to contribute to enablement strategy for our EMEA region. This position is based in our Paris office, offering the opportunity to collaborate with local and global teams, while working at the forefront of cloud monitoring and observability.

What You’ll Do:

• Responsible for implementing and facilitating effective in-person and virtual onboarding and  technical training programs that will improve the performance and productivity of the global technical solutions teams.
  
  
• Partners with the Curriculum team to give feedback, and pilot new programs in development, co-building when appropriate.
  
  
• Works closely with first and second line technical solutions leaders to identify, develop and deliver ad hoc training as needed.
  
  
• Works closely with technical solutions teams to observe and assess their processes, empathize with the realities of troubleshooting and demonstrating Datadog products, evaluate the impact of enablement programs and provide coaching to individual contributors, supporting TS leadership.
  
  
• Utilizes understanding of Datadog products, technical solutions team performance metrics, and key relationships with cross functional partners to contribute to enablement strategy.
  
  

Who You Are:

• 6-8 years in learning and development, technical enablement, in a training, or teaching role working with technical concepts 
• Fluency in English is essential, and proficiency in additional languages would be highly beneficial given the regional focus.
• Expert in delivering training to a live audience and running a classroom
• Co-designed and facilitated live workshops and hands-on product labs to help technical teams develop critical skills.
• A strong background in SaaS or technology companies with an understanding of the EMEA market.
• Proficient in AWS, Azure, or GCP.
• Solid understanding of DevOps/DevSecOps practices.
• Enabled support or sales engineers through structured methodologies.
• Outstanding verbal and written communicator: you make the complex simple

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.