At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Training Manager- Software Operations will provide the operations training necessary for associates to develop skills needed to meet the business objectives of the property. The Training Manager- Software Operations will deliver software, processes, and other training. Additionally, this role will ensure the consistent application of best practices to maintain the integrity of software systems in alignment with the policies and procedures set by the Property Management department. The Training Manager- Software Operations will demonstrate the facilitation and communication skills necessary to engage learners with varying skill levels.

This position will work closely with the Sr. Training Manager- Operations, Property Management associates, and all other support departments.

Essential Functions/Responsibilities

• Develop an extensive working knowledge of property operations and related applications.

• Create and maintain training materials, including job aids and e-learning courses for systems-based coursework.

• Manage the company training calendar for software operations training sessions.

• Deliver training programs through both web-based and on-site methods to an internal audience.

• Troubleshoot training-related issues reported by internal customers and provide support and training solutions via phone, email, Teams, or other methods.

• Serve as a resource in the implementation of system and process implementations.

• As required, work with the internal departments and/or vendors during the rollout of new systems to learn the systems and test workflow for training documentation.

• Act as an internal consultant to the company and the learning and development team to troubleshoot and resolve software process issues.

• Stay informed of trends in the apartment industry and in the learning and development field.

• Performs other duties as assigned

Education and/or Experience

• Experience with Yardi required

• Experience with Entrata required

• Experience with the development and delivery of training programs required

• Multi-family housing industry experience is highly preferred

• Exposure to several multi-family operational software applications, including revenue management, EliseAI, ILS, lead tracking, resident portals, utility billing, and resident screening a plus.

• Experience with diagnosing problems with software products a plus

Skills/Specialized Knowledge

• Strength in both classroom and online training delivery methods

• Ability to travel to other MCRT offices and properties, up to 50% of the time.

• Strength in communicating technical information in non-technical terms

• Excellent customer service and interpersonal skills; ability to relate to others

• Professional verbal and written communication skills

• Maintain flexibility and creativity in a variety of situations

• Strong organizational and time management skills, consistently sets goals and meets deadlines

• Working knowledge of Microsoft Outlook, Word, PowerPoint, Camtasia, Zoom, and GoToWebinar.

Pay Range: $90,000 - $95,000

About the Benefits of joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance
• 401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential?  If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!