Customer Identity

Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an easy to implement authentication and authorization platform designed by developers for developers.  We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation.

Our commitment to identity inspires and sustains our Diversity, Inclusion, and Belonging strategy as we aim to celebrate and protect the identities of everyone in our network.

Click here to learn more about our commitment to building balanced teams.

The Product

This role will focus on the SaaS Identity experience - a set of capabilities enabling businesses selling services to other businesses (B2B) to scale their identity needs. Your mission will be to design and iterate on workflows that will make it easy for customers to seamlessly grow their usage of the Auth0 platform to incorporate enterprise business needs. You will directly contribute to feature sets that address the configuration, operation, and end-user experiences that our customers need to serve their own customers and users at scale.

The Team

You will join a distributed and diverse team of designers supported by leadership and subject matter experts, as well as design and research peers with whom you can collaborate and share feedback. You will also be part of a product team that includes Product Management and Engineering counterparts, and will have direct ownership and impact throughout the product development lifecycle. We are looking for a designer who is a team player and works closely with engineers and product managers to solve complex problems. If you are a collaborative problem solver wanting to explore complex and impactful user experiences, this position could be perfect for you.

You will have the opportunity to:

• Work cross-functionally with Product Managers and Engineers, prioritizing features and improvements, facilitating design discussions, and providing feedback
• Own your team’s product design process from beginning to end
• Define data and analytics to measure design solutions
• Conduct research and communicate insights to help the team understand customer problems
• Transform challenging workflows into simple, usable, and elegant experiences for developer personas
• Share work early and often and seek constructive feedback from peers, product teams, and other stakeholders
• Iterate solutions based on direct and indirect stakeholder feedback
• Partner with Engineering to ensure a high-quality implementation and user experience
• Work together with designers on other product teams to ensure consistency, improve quality, and contribute to our team processes and principles

You might be a good fit for this role if you:

• Have experience building developer products that have user experiences spanning in-browser interfaces, application development environments, command-line interfaces, and APIs
• Have experience designing for enterprise security or IT products, particularly in business-to-business SaaS experiences
• Have strong UI skills and an exceptional eye for detail, with a portfolio to match
• Communicate early ideas through flows and low-fidelity sketches to facilitate discussions and get early feedback
• Know how to use qualitative and quantitative data to back up your design decisions, and suggest new research
• Have the ability to design polished, high-fidelity mockups and prototypes of your solutions using tools such as Figma
• Can work from scratch or within an existing design system, and know when to break out existing components to create new, extensible patterns instead
• Know how to break big problems into smaller experiments to validate assumptions faster
• Have excellent written and verbal English communication skills to help you collaborate with global stakeholders across the company.
• Thrive in a collaborative remote environment
• Bonus: Familiarity or experience with modern front-end development practices
• Bonus: Have worked in enterprise-sponsored open-source software development
• Bonus: Have experience with designing for identity and authentication experiences

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