Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Job Specific

• Supervises restaurant activities in absence of Manager
• Controls Reservation Book, accepts reservations and enters them accurately into the record
• Maintains guest history files and uses information to enhance repeat guests experience
• Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
• Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
• Inspects menus to ensure cleanliness and acceptability
• Greets guests in a polite professional manner
• Determines guest needs, verifies table availability, assigns appropriate table for seating
• Guides guests to appropriate table
• Assists guests with seating, and presents menu
• Ensures removal of unnecessary place settings at occupied tables
• Notifies server of guest seating, and communicates any special needs or requests
• Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
• Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
• Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards