End User Services (IT Support) Professional

Posted:
12/16/2024, 2:28:22 AM

Location(s):
New York, New York, United States ⋅ New York, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
IT & Security

Graham Capital Management, L.P. ("GCM") manages assets on behalf of global pensions, sovereign wealth funds, endowments and foundations, investment management advisors and qualified individual investors. GCM manages quantitative and discretionary trading portfolios with a variety of return and volatility objectives, as well as blended portfolios that include a combination of quantitative and discretionary strategies. Strategies trade a broad range of markets spanning global interest rates, currencies, commodities and equities and are designed to produce attractive absolute and risk-adjusted returns with low correlation to traditional assets and other alternative strategies.

The foundation of GCM’s sustainability and success is the experience and effectiveness of its people. The firm cultivates talent, encourages the diversity of ideas, and respects the contributions of all. In turn, each employee shares in the responsibility of strengthening those around them. We recognize and respect the power of collaboration, and believe transparency and openness to new ideas leads to innovation.

Description

Graham Capital Management, L.P. is seeking a senior-level IT professional to join the firm’s tech-support help desk team in our New York City office.  This role will provide operational support for firmwide end user applications and workstation hardware support.  While this position will ultimately be based full-time out of New York City, the hired individual will work part-time out of our Rowayton, CT headquarters to work and train with the team until the new office space is opened (anticipated around March 2025).

Responsibilities

  • Installation and maintenance of workstations, including troubleshooting and software upgrades
  • Support for market data and trade execution platforms
  • Responsible for daily operating procedures, including morning status reporting, data center checks, trouble ticket creation and closure
  • On-call support (rotating with other team members) for off-hour requests

Requirements

  • BA/BS in Computer Science or related field
  • 5+ years of experience in workstation technical support
  • Excellent interpersonal and communication skills (verbal and written)
  • Financial Services industry experience is required, trading floor support is ideal
  • Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment
  • Ability to effectively communicate with Portfolio Managers / traders and quickly remediate issues
  • Ability to effectively multi-task and work on several projects at once
  • Experience with all Microsoft desktop software particularly Microsoft Windows 10 and Office 365
  • Workstation hardware troubleshooting
  • Familiarity with market data applications from vendors such as Bloomberg and Refinitiv is a plus
  • Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is a plus
  • Printer and/or print vendor management is a plus
  • Mobile Device Management (iOS/Android) is a plus

Base Salary Range

The anticipated base salary range for this position is $150,000 to $200,000. The anticipated range is based on information as of the time this post was generated. The applicable annual base salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience, skills, and qualifications.

Base salary or rate does not include other forms of compensation or benefits offered in connection with the advertised role.

GCM is committed to providing equal employment opportunity to all employees and applicants for employment without regard to their race, color, religious creed, gender, age, national origin, ancestry, alienage, citizenship status, handicap, disability, marital status, sexual orientation, gender identity, pregnancy, childbirth or other related conditions, military status, genetic information, or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, layoff, termination, transfer, leave of absence and compensation.