Posted:
8/26/2024, 11:04:10 PM
Location(s):
Grand Rapids, Michigan, United States ⋅ Southfield, Michigan, United States ⋅ Michigan, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
This position works in a collaborative team dedicated to supporting the statewide sales and retention of small employer groups (with 2-50 employees) through direct contact with employers and insurance agents to ensure Priority Health achieves its overall membership, new business, retention, and financial goals. This comes with the responsibility of an assigned sales territory with expectations the Sales rep will respond to employer and agent inbound/outbound calls and emails, attend periodic external employer and agent meetings, and collaborate with internal departments to meet these customer needs. Consults and educates on benefits of Priority Health medical plans to current and prospective employers, members, and agents. Some travel may be needed to support our clients.
Responds for inbound/outbound phone calls from agents, employer groups, and internal customers.
Responsible for education to agent community regarding Priority Health's small group benefit plans including participation rules, enrollment and sales processes, product information, competitive differences, and the value proposition of Priority Health.
Daily management of job responsibilities utilizing Salesforce and OnBase, responding to emails, inquiries from agents and employers, proactive outreach to targeted renewal opportunities and renewal submissions. Attend and participate in weekly staff meeting to strategize and discuss improvements and pertinent issues regarding small group renewal sales activity.
Actively involved in all renewal opportunities, including identifying, strategizing, quoting, educating, and renewing existing groups to improve the Small Business retention.
Work collaboratively with the coordinator team and other statewide Sales reps to ensure successful completion of monthly renewals for individual territory and overall team.
Account for work performed and track maintenance of membership through completion of monthly reports, SalesForce and requests from Manager etc.
Responsibility is to offer agents and employer groups with the highest level of customer service.
Identify opportunities within Sales rep’s territory for upcoming open enrollment presentations and external renewal and educational meetings to agents and employer groups as needed.
Abide by departmental standards for excellent phone service in the Small Business call center, including timely problem resolution to employer groups and agents. Communicate effectively with internal departments to gather information, answer questions and promptly resolve issues identified by employers or agents.
Responsible for meeting or exceeding annual targeted retention goals.
Attend continuing education classes to maintain active State of Michigan Health agent licenses.
Required
Preferred
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Primary Location
SITE - American Center - 27777 Franklin Rd - SouthfieldDepartment Name
PH - U100 Statewide Small SalesEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:30 a.m. to 5 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Website: https://corewellhealth.org/
Employee Count: 10001+
Year Founded: 2022
IPO Status: Private
Industries: Hospital