Job Title: End User Computing Analyst

Location: Pune, Maharashtra, India

Experience: 3-5 years

Job Description:

The End User Computing Analyst will be responsible for ensuring the effective operation of end-user devices, providing technical support, and maintaining a high level of customer satisfaction. The role involves managing desktop, laptop, and mobile devices, troubleshooting hardware and software issues, and collaborating with IT teams to implement solutions.

• Provide prompt and professional support to end-users through various communication channels (email, phone, and in-person).
• Resolve incidents and service requests related to end-user computing devices, applications, and services.
• Perform installations, configurations, and upgrades of hardware and software.
• Conduct training sessions for end users on new technologies and software applications.
• Collaborate with IT teams to ensure compliance with security policies and best practices.
• Document support processes, incidents, and resolutions in the ticketing system.
• Assist in the deployment and maintenance of workstations, laptops, and mobile devices.
• Participate in IT projects and initiatives as required.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in end-user computing support or IT support.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
• Excellent troubleshooting skills and ability to work with minimal supervision.
• Strong verbal and written communication skills.
• Certification in ITIL, CompTIA A+, or similar is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment.