Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : BE

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services on various platforms and implement technology at the operating system-level. - Troubleshoot hardware/software issues across all server and network areas. - Collaborate with software solutions/vendors/brands to ensure smooth operations. - Assist in L1 and L2 troubleshooting for basic and intermediate level issues. - Continuously update knowledge on new technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design. - Strong understanding of server and network infrastructure. - Experience with hardware/software troubleshooting. - Knowledge of operating systems and software solutions. - Good To Have Skills: Experience with virtualization technologies such as VMware or Hyper-V. Additional Information: - The candidate should have a minimum of 3 years of experience in Storage Area Networks (SAN) Architecture and Design. - This position is based at our Mumbai office. - A BE degree is required.

BE

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