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Job Description :

Your Job:

In this fast-paced and challenging position, you will have the end-to-end responsibility of service delivery management of projects, service requests, and other strategic initiatives of the Human Resources Information Systems (HRIS) team while supporting the mission, vision, values and strategic goals of Methodist Health System. This is accomplished through use of service delivery management best practices including activities related to demand intake, demand prioritization, task management, communication, and stakeholder management. Achievement of this primary function requires an individual who possesses knowledge of the service delivery management methodology, agile/scrum methodology, user of various task management tools, and various aspects of HR deliverables. This role will require to work in close collaboration with various other departments such as HR COEs, Information Technology, and senior leadership.

Your Job Requirements:

• Three years working experience in application management services related to HRIS
• Project management skills
• Agile technologies and tools
• Effective communication skills at all levels
• Good understanding of HRIS platforms such as Workday
• Work in a dynamic environment
• Functions well as a member of a team
• Handle confidential data
• Attention to details, tracking tasks as per timelines, clear and transparent communication

Your Responsibilities:

• Build tools and reporting mechanism to provide accurate status of demand/backlog
• Build agile mechanism and release calendar to plan regular releases related to ongoing enhancements and strategic initiatives
• Prepare release communication for employees, managers, and leadership
• Prepare user training documents related to various releases
• Build and operate a mechanism to track various deliverables and action items, and ensure timely completion
• Ensure appropriate documentation related to all release items and service delivery topics
• Coordinate with other stakeholders for platform releases such as Workday
• Coordinate team meetings, publish agendas, and track action items
• Support other initiatives related to team effectiveness

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023