At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Guest Services Assistant I

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Information Services-Hillcrest Hospital

                      

Job Code

G10015

                     

Shift

Days

                       

Schedule

9:00am-5:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital is recognized as one of the top hospitals in Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

As a Patient Guest Services Assistant, you will provide customer service by providing directions to patient rooms or other areas of the hospital, serve as local resource to visitors and ensure a safe environment for patients, guests and caregivers.  

The ideal future caregiver is someone who: 

• Is friendly, compassionate and empathetic.  

• Has excellent communication, customer service and problem-solving skills.  

• Can transport wheelchair bound patients. 

• Can follow directions. 

By taking this opportunity, you will enjoy a cohesive caregiver culture and work with a team that works well together and enjoy their work. This department offers opportunities for growth in both clinical and administrative paths allowing you to build a lifelong career. 

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities: 

• Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport.
• Accesses patient information to confirm appointment times, appointment locations and room numbers.
• May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community.
• Corrects and/or reports safety, maintenance and cleaning needs.
• Responds to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinates patient needs with other departments.
• Other duties as assigned.

Education:

• High School Diploma or GED required.

Certifications:

• None required.

Complexity of Work:

• Requires excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests.
• Ability to exercise judgment to accurately triage inquiries.
• Ability to work independently and as a team.
• Basic computer skills: Epic, outlook and other internal systems.

Work Experience:

• Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.

Physical Requirements:

• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities