Operations Director, Transformation

The Operations Director, Transformation is a key part of the Transformation Team leadership – which is the internal SWAT team that leads on solving CareBridge’s most complex cross-cutting problems. You will sit at the nexus of Product, Implementation, Account Management, and Operations to ensure that CareBridge is maximizing value for patients and clients. In this role, you will have the ability to contribute immediate impact to the business, and our patients, while gaining valuable insight to help advance your career across a wide range of experiences. You will be a key leader on tackling our toughest challenges, scaling operations, operational and financial performance, and the continued development of our industry-leading Product. This role will provide the opportunity to get hands-on experience in a fast-paced, venture-backed start-up that’s leading its industry.

In this role, you will:

• Provide actionable, data-driven insights into the performance and trends of operations.
• Support Operations and account management leadership to drive superior outcomes.
• Collaborate across divisions to support company-wide strategic initiatives and product evolution.
• Solve some of the most pressing challenges in value-based care today.
• Further CareBridge’s mission of empowering its members every day.
• Conduct other duties as assigned.

 

Qualifications:

Requirements for This Role: 

• You have an eye for the details and are always looking for ways to improve.
• You are results driven and focused on how to prove results through data.
• You have superior problem-solving skills and don’t mind “rolling up your sleeves.”
• You are open to a fast-paced growth-stage startup where change is the norm.
• You enjoy working with data and solving complex puzzles.
• You are an expert with Microsoft Excel, Word, and PowerPoint. SQL reporting experience is a plus but not a must.
• Bachelor’s degree required, advanced degree or significant industry experience strongly preferred.
• Management consulting, investment banking, venture capital, private equity, fast-paced healthcare start-up/growth-stage company, or similar professional experience.

 

Preferred:

• General HCBS, Medicaid, Medicare, and/or Long-Term Support Services (LTSS) product and customer knowledge.
• Healthcare experience and familiarity.

 

Those who thrive at CareBridge tend to possess these qualities:

• An entrepreneurial spirit. Must be a tenacious self-starter.
• Flexible and adaptable to a constantly changing workload.
• Must enjoy working in a fast-paced environment.
• A sense of humor and a down-to-earth nature.

 

Employment Type: Exempt

 

Location: Remote, Nashville, or Chicago

                                                                       

About CareBridge

CareBridge is a provider of technology and services that assist payers and states in caring for patients receiving long-term support services. CareBridge’s services include electronic visit verification (EVV), data aggregation, 24/7-member support, and benefit management. CareBridge is led by a team of healthcare service and technology veterans and is headquartered in East Nashville with a significant remote presence.