Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Bengaluru and should have a minimum of 7.5 years of experience in Enterprise Systems Monitoring Tools. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate the delivery of programs, projects, or managed services. - Manage contracts and ensure effective contract management. - Develop and maintain relationships with key stakeholders and sponsors. - Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Good To Have Skills: Experience with other monitoring tools. - Strong understanding of IT service management principles and practices. - Experience in managing and monitoring enterprise systems. - Knowledge of incident, problem, and change management processes. - Familiarity with ITIL framework and best practices. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Enterprise Systems Monitoring Tools. - This position is based in Bengaluru. - A 15 years full-time education is required. • Should have strong knowledge on MS SCOM, and other Infrastructure monitoring tools & Cloud native monitoring tools for Azure, AWS & GCP • Should have worked other tools like AppDynamics, Nagios, Xymon, Operations Bridge Manager(OBM), Splunk, Azure Infrastructure Insight ServiceNow ITOM etc • Should have worked in a large complex infrastructure following ITSM methodology • Experienced in deployment and integration of SCOM based solutions, SCOM Management Pack for monitoring Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc • Knowledge on SCOM architecture • Perform administrative tasks for the Operation Manager console • Provide L2/L3 support for the SCOM platform and create and maintain monitoring and notification rules. • Knowledge in Management group , agent troubleshooting , Operations Manager DB. Management Pack , Resource pool . • windows [ Basic] , database [ Basic query ] and network [ Understanding of Topology and functionality ] , active directory knowledge [ More than basic but not advanced ]. • Troubleshooting issues and incidents • Manage customer escalation and provide insight to leadership • Perform Root Cause analysis and put control measures • Integration with 3rd party ticketing tools for auto converting alert to Incident • Knowledge of Automation & infrastructure-as-code (Ansible, Power shell ,Terraform, CloudFormation). Certification in relevant technologies (Cloud etc.)

15 years full time education

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