About the Job

Red Hat is seeking a ServiceNow Application Developer to assist the ServiceNow CoE team with development of technical solutions and workflows within Red Hat’s ServiceNow platform. This person should have experience developing and configuring ServiceNow modules, workflows, catalog items, integrations, etc. in a ServiceNow environment.  The ideal candidate will have strong technical skills balanced with excellent communication, people and customer service skills.

What will you do?

• Maintain existing ServiceNow modules to support the business and IT Service Management practices

• Create reports, dashboards, and workspaces

• Proactively monitor applications including licensing, usage, activity Implement additional ServiceNow modules and install plugins

• Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations

• Perform platform upgrade activities including remediations, review of key update sets, defect resolution

• Develop automated and functional test cases for regression testing, and execute them as part of any ServiceNow platform or module upgrade/change

• Drive the improvement of our ServiceNow implementation and service offerings based on user feedback

• Create custom workflows to support business processes

• Perform data imports

• Create integrations and process automation

• Administer and maintain API and data integration processes between ServiceNow and other services

• Create and maintain ServiceNow Business Rules and Metrics

• Create and maintain Service Catalog Items and Knowledge Bases

• Perform platform and module access administration as needed

• Work with key stakeholders, ServiceNow and vendors when delivering solution

• Perform other duties as assigned

What will you bring?

• Bachelor's degree (or equivalent work experience) and 2 years working as a ServiceNow application developer

• ITIL Foundation v4 certification preferred

• Experience with event and monitoring tool integrations Experience in API integrations with ServiceNow

• Experience working with multiple developers in one ServiceNow environment

• Experience using ServiceNow Orchestration and Performance Analytics

• SDLC experience in Agile / SAFe environment strongly preferred

• Proficient in JavaScript, AngularJS, and HTML to create scripts in the course of normal ServiceNow administration duties

• Excellent time management and planning capabilities

• Ability to work in fast paced environment, with multiple technical and non-technical teams

• Ability to collaborate and communicate as part of a diverse team

• Understanding of enterprise IT architecture

About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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