Work Flexibility: Field-based

What you will do
 

The Field Service Engineer will provide on-site installation, maintenance, upgrades and repair of complex medical equipment and systems (Mako Robot).  Will be responsible for maintaining customer satisfaction, providing both verbal and on-site customer support.

Responsabilities

• Serve as the primary liaison with customers on both administrative and technical matters.

• Ensure expertise in the repair, maintenance, operation, and clinical use of Stryker systems (Mako Robot) and related instrumentation, with deep knowledge of the surgical orthopedic industry.

• Maintain a high level of product knowledge, working under minimal supervision on complex projects and supporting less experienced peers on service calls and training.

• Use independent judgment to address complex issues and perform under general practices and policies to obtain solutions.

• Provide pre-sales technical support as needed, including assisting the sales team with customer demos.

• Gather and relay customer feedback (Voice of Customer - VOC) to technical design and engineering teams.

• Achieve high performance to meet and exceed financial and performance goals by ensuring customer satisfaction, facilitating renewals of Service Agreements.

• Support Stryker’s growth by collaborating with the Commercial team to identify potential sales leads and communicate regularly on customer satisfaction.

• Manage field inventory, tools, documentation, and other assigned equipment with accuracy and control.

• Schedule and perform preventive maintenance, engineering updates, and prepare complete field service documentation, including reports and checklists, in a timely manner.

What you need

• Bachelor’s degree in engineering.

• +3 years as a field service engineer.

• English and Spanish required.

• Strong electronic, robotics and mechanical skills are required.

• Working knowledge of Windows operating systems and office applications required.

• Good communication skills and the ability to deal effectively with customers are necessary.

• 75% travel required; including international travel.

• Based in Mexico City.

Travel Percentage: 70%