About Pendulum

Pendulum® is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics™ (probiotics + prebiotics) that have demonstrated clinical efficacy to treat conditions like metabolic syndrome, inflammation and neurodegeneration.

Pendulum has created proprietary pipelines to build a unique discovery platform that identifies key, novel bacterial strains and the prebiotics that feed them.

We are a highly collaborative team of scientists, engineers, physicians, marketers and salespeople interested in improving human health by using the latest research from diverse fields, such as microbiology, molecular biology, high-throughput genomics, distributed computing, pharmaceutical development and nutrition. We believe strongly in an individual’s transparency and strong communication to enable the most effective and efficient path to team success.

If you’re interested in building a new category of products that will help improve the lives of people globally and you love working in a cross-functional, collaborative, inspiring environment, please continue reading!

Position Summary:

Pendulum is seeking a Customer Care Specialist (Tier 2) to enhance our Customer Experience team. This role is an individual contributor reporting to the Manager of Microbiome Support, and is vital in delivering exceptional, evidence-based multi-channel support and representing Pendulum’s mission and values. The ideal candidate will have a robust background in customer support and expertise in handling complex issues across email, chat, voice, and social media platforms. The ideal candidate will also have demonstrated experience with and passion for the gut microbiome and the health and wellness industry.