About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior Learning Experience Manager

So what does a Senior Learning Experience Manager really do? Think of yourself as the someone who will create and maintain a positive and professional learning environment, while working through challenges, owning solutions, and embodying the values and culture pillars that define the core of our company, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being a Senior Learning Experience Manager.

Imagine yourself going to work with one thing on your mind: that you will be designing and expanding training and development programs. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will  ensure that Foundation Skills Training is aligned with Product Specific Training methodologies and initiatives, while sustaining the learning experience of the employees.

As a Senior Learning Experience Manager, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement. You will also need to  deliver preparatory training that is sufficiently technical, covering the basic skill requirements as identified by enterprise needs. You will also need to be able to deliver projects and motivate trainees through effective training. Think of yourself as a Senior Leader in terms of design, delivery, and you want to always continuously improve the training programs and the other learning opportunities across the organization. You will also amend and revise programs as necessary, in order to adapt to the changes occurring in the work environment with the intent of helping employees succeed and always deliver excellence. You will also act as the content expert and maintain relevant training documents and training materials for training conducted. You’re also a developer because you need to create effective induction programs. You will also need to monitor and review the progress of the trainees through questionnaires and discuss with the managers. You have to ensure that statutory training requirements are met and you must have an understanding of E-learning techniques, and where relevant, being involved in the creation and/or delivery of e- learning packages. You will also be researching new technologies and methodologies in workplace learning and presenting this research for the benefit of the larger team and most importantly for the benefit of the frontline. You will also be a cop in a way that you’ll ensure that all trainees adhere to the company’s Code of Conduct.

So, do you have what it takes to become a Senior Manager Learning Experience?

Requirements:

So, what is it we’re looking for? Well, since this is a Senior Manager Learning Experience, we’d need someone who already has the experience to even call themselves one. So if you have at least 2 - 3 years of working experience in the related field  (training or teaching experience) then you’re qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Are you someone who can analyze data and performance and share the story around it? Are you confident to share ideas and recommendations and also have candid conversations with internal and external stakeholders? Can you communicate well, both orally and in writing? Do you possess presentation and class facilitation skills? Are you someone who can work with different levels of decision makers and make your voice heard while also staying grounded and willing to learn through mistakes and bounce back fast? If yes, then you’re what we need!

We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills.

We need someone who is able to work a flexible schedule including weekends, holidays and longer hours as needed. So we also need someone with a high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, team management, problem resolution, communication, presentation, facilitation, influencing skills.  

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.