At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Data Analyst
Why We Have This Role
As our CX CoE team continues to drive transformative change within the organization, we need a skilled data analyst to help us leverage data-driven insights to optimize our processes and measure the impact of our initiatives. This role is critical in bridging the gap between data and decision-making, and as such, you’ll liaise with various stakeholders across the business including IT teams and functional leaders. By analyzing operational and experience data, you'll uncover valuable insights that will inform strategic decisions and drive continuous improvement. Your work will directly contribute to global improvement initiatives, enabling us to deliver exceptional customer experiences and maximize the ROI of our investments.
How You’ll Find Success
- Proactive Ownership: You look for opportunities to own projects end-to-end and proactively seek support when necessary.
- Project Management: You are proficient in breaking down problems, defining and managing tasks, and ensuring accuracy and timely deliverables.
- Effective Communication: You present information clearly and comprehensively, while ensuring it is easily understood by diverse audiences. You are able to adapt your communication style to meet the needs of different stakeholders.
- Adaptive Mindset: You are able to adapt to environments that are less structured and predictable.
- Collaborative: You identify and engage in opportunities to collaborate cross-functionally to deliver results
- Strong business instincts: You are able to quickly acquire domain knowledge to help the team contribute to functional goals
How You’ll Grow
- Be a key member of team strategically positioned to drive systemic business change and growth
- Work with leaders from across the organization to drive an improved customer experience
- Expand your skillset and grow your expertise by becoming intimately familiar with our CDP and workflow automation tools
Things You’ll Do
- Gather, clean, and analyze data from multiple sources (financial, operational, sales etc)
- Translate complex data sets into actionable insights, providing recommendations to improve the customer experience based on data findings
- Develop and maintain dashboards and reports that visualize customer experience metrics and KPIs, enabling stakeholders to make informed decisions
- Work closely with leaders from Marketing, Product, Professional Services, Global Operations and other teams to align CX measurement, analytics and reporting strategies with key business objectives
- Document sources, processes, methodologies, and best practices for data extraction, manipulation and analysis
What We’re Looking For On Your Resume
- Experience: 2-5 years of experience in data analysis, business analysis or a related field. Experience in Customer Experience or with CX data is a plus.
- Technical Skills: Proficiency in data analysis and visualization and familiarity with programming tools including SQL & Python. Statistical software (R, SPSS) and analysis is a plus.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to gather, clean, analyze and interpret data from multiple sources, translating it into actionable business insights.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences.
- Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery
- Customer-Centric Mindset: Passion for understanding and improving the customer experience and a commitment to driving customer satisfaction and loyalty.
What You Should Know About This Team
- Small, Dynamic Team with Big Vision: Join a passionate, close-knit team at Qualtrics where each member plays a vital role in shaping our direction and impact, providing meaningful opportunities for professional growth within a fast-paced environment.
- Driving Customer-Centric Innovation: As part of the CX CoE team, you'll help the business create best-in-class customer experiences by leveraging "X" (experience) and "O" (operational) data insights to influence change that results in tangible business impact.
- High Visibility and Influence: This role offers exceptional visibility throughout the organization. You'll partner with and present recommendations directly to executive leadership, positioning you as a key contributor to the company’s strategic direction.
- Global Collaboration: Collaborate with a diverse team across departmental boundaries and global markets to infuse customer insights into every function across the business.
Our Team’s Favorite Perks and Benefits
- Culture - Incredible work environment - you can wear jeans and bring your dog to the office, anytime
- Quarterly team activities, winter and summer parties, and lots of Qualtrics swag
- We offer private health insurance, annual experience bonus, wellness stipend to allow you to focus on yourself each quarter, and much more
- The annual Qualtrics Experience Bonus can be used for an experience of your choosing. Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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