Domestic Payments Control Specialist

Country: United Kingdom

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We have a fantastic and interesting opportunity to join Santander as a Domestic Payments Control Specialist within our Payments Centre of Excellence, this is working with our Faster Payments and Payment Hub service.

As Domestic Payments Control Specialist you will be working as a team to perform critical Faster Payment operational controls, managing exceptions, account clearance, and workflow management activities within clearly defined timescales.

Analysing and interrogating control outputs to detect potential issues; you will be working cross-functionally to resolve and remediate any anomalies and ensure controls are fit for purpose.

The difference you’ll make:

• Performing, monitoring and assessing operational and accounting controls relating to Faster Payments and the Payments Hub

• Maintaining the control frameworks to ensure processes and services for business area adhere to established standards and time frames

• Producing diagnostic and analytical research to support process improvement opportunities and mitigation of potential risks

• Collaborating with internal departments, stakeholders and foreign institutions to protect the bank and its customers

• Delivering a high quality, flexible customer service which maximises customer satisfaction and consistently reinforces the strength of the Company brand

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Sound understanding of Domestic Payment Scheme rules, with the ability to interrogate and analyse information to determine appropriate responses, actions, procedural changes etc

• The ability to interpret and interrogate complex data and processes beyond following simple instructions

• Self-motivated with the ability to question and probe to enhance knowledge and source answers/define solutions to non-standard processes

• An excellent team worker, with a ‘Can Do’, flexible approach to ensure the needs of the business are met across different work streams, also with the ability to work independently and to own initiative

It would also be nice for you to have:

• The ability to quickly learn to navigate around multiple systems

• Excellent communication skills

• Proficiency with MS Office suite

• Risk/Data Analysis experience would be beneficial

What else you need to know:

This role is based in Bootle and you will be expected to spend two days per month of your time in this office.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

1st Stage – Competency based interview - this will be for up to 1 hour

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.
• £500 annual cash allowance to spend on our great range of benefits.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
•  24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments.
• Share in Santander’s success by investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.