Posted:
12/10/2024, 4:02:02 AM
Location(s):
North Carolina, United States ⋅ Charlotte, North Carolina, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Position Summary...
What you'll do...
Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management teamand management and hourly associates in facility operations, merchandising, and company direction. Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as highturnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market, requiringongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, anddiversity awareness across multiple levels of the organization. Upholds the company's Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns; researchingissues; leveraging necessary resources for complex, time-sensitive requests; reviewing company policies and procedures; teaching and drivingconsistency in responsiveness and resolution across managerial levels within the facility; and providing resolution for associates, including proactivelyseeking out associate comments and concerns by meeting with associates in their work areas. Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues; effectivelynavigating an environment with challenging compliance requirements and high levels of necessary controls; developing and maintaining relationshipswith federal, state, and local officials; holding hourly associates and managers accountable; analyzing and interpreting reports; implementing andmonitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing andimplementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives. Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with thepossibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate, by encouraging andsupporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals orgroups in the community and media as the representative for the company; presenting the company's perspective to various external organizationsfollowing the company's media guidelines; navigating organizational resources and barriers to autonomously and effectively respond to challengingmedia requests; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local communityin order to emphasize the facility as part of the community. Drives the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analyticalbusiness perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading themanagement team in controlling expenses to ensure they are indexed to sales; interfacing with market teams to drive margins and increase sales;developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leadingthe analysis of economic trends and community needs for budget forecasting. Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment (forexample, significant recruitment and engagement issues, high turnover) on proper customer service approaches and techniques to ensure customerneeds, complaints, and issues are successfully resolved within company guidelines and standards. Drives sales in the facility by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associatebase, replenishment, sales windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in stockand inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Storestandards and standard operating procedures; creating an engaging and inclusive environment within the Academy Store (for example, a highperformance culture, integrating and including Academy associates in leadership and store meetings and activities) that supports associateengagement in the overall facility; engaging the trainees during their store assignment (for example, being available to trainees, providing jobshadowing opportunities, acting as a culture champion); engaging the customers within the Academy training format and maintaining a high level ofcustomer service within the facility; serving as a visible operations champion in the Academy program (for example, welcoming and introductions tonew trainee group, speaking on relevant business experience); acting as an Academy advocate across the supported markets; and participating inthe talent planning and succession planning within the supported markets. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementingbusiness strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supportingresource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvementopportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting,selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new andexisting talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leadingkey community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriatebusiness plans and initiatives; and supporting associate efforts in these areas. Leadership Expectations Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform. Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans. Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$170,000.00 Plus Differential to meet legislative requirements, where applicable.
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Sales Volume Category (SVC) (based on facility sales volume)
- Complex Structure (based on external factors that create challenges)
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store, Running a fresh or dry grocery areaWebsite: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping