The GWAM Ops Intern program supports eight business units within the Operations umbrella, located in Toronto, Waterloo, Halifax, and Montreal. The program places successful candidates in the Retirement Operations organization, focusing on transformation through automation, digitization, process improvement, and other strategies to enhance efficiency. It includes a comprehensive training program centered on Customer Experience, Data Analytics, and Continuous Improvement. Additionally, the program offers professional development events to build soft skills, networking opportunities, and mentorship. It fosters a community of interns working in GWAM Operations across various locations, encouraging learning and connection.

Available Roles for the Summer 2025 Term: Retirement

Position Responsibilities:

• In retirement we are on transformation journey to continue to deliver service to our customers in the most digital way to make decision easier and lives better.
• We continue to grow our footprint in both the Global retirement space and need growth oriented energetic talent to help maintaining our continuous improvement mentality and service delivery.
• Own tasks as assigned. These can include financial transaction processing, answering calls and following-up on work.
• Building solid relationships with the internal teams and external partners.
• Good understanding of project management methodologies, while delivering on special projects as assigned.
• Ability to work with multiple business owners across Manulife and through exercise of impact and influence, persuade them to pursue quick win recommendations suggested by this team.  
• Proven ability to present compelling, fact-based analysis that enables efficient and sound decision-making at the senior management level.  
• Ability to leverage analytical tools to diagnose, recommend and resolve significant process issues with an ability to influence senior stakeholders to drive change across the functional area.  

Required Qualifications:

• A proactive self-starter with demonstrated leadership qualities.  
• Interest and strength in business process improvement; high attention to detail.
• Highly developed planning and organizing skills; can manage multiple tasks and meet deadlines.  
• A proven innovative thinker and problem solver; fast learner, able to adapt to a fast-paced environment.
• Working knowledge of Microsoft Office applications like Excel, as well as SharePoint and Visio, and other reporting details are a bonus.  

Application Instructions:

• Submit your resume, cover letter, academic transcript, and work term evaluation (if any) in one PDF file.
• Note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [email protected] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.