Job Description: Operations Sales Support

Job Summary:

Supports the Inside Sales Representative in selling factoring services to freight carrier businesses. The Operations Sales Support will discuss expertise of the Trilogy Team and the value-added benefits of factoring with Trilogy.

Essential Duties:

• Conduct outbound calls through phone systems, such as Mitel and RingCentral, to carriers in our database to sell the them on the benefits of factoring with Trilogy.

• Communicate with Trilogy Sales Team when urgent leads need attention.

• Document all notes, future plans, tasks, events, etc. into Salesforce for tracking.

• Develops and maintains strong relationships with current and prospective carriers through persistent contact by phone or email.

• Negotiates competitive rates for factoring with carriers across various regions.

• Monitors and tracks factoring opportunities from commitment to initial funding, helping to resolve issues and taking ownership of any problem situations.

• Works collaboratively with internal Factoring Sales (Trilogy), Carrier Sales (Syfan), Team Captains (Syfan) and Support team members to ensure customer needs are met.

• Updates salesforce CRM throughout the day to maintain accuracy in sales and volume data/information.

Experience and Skills:

• Preferred: 1 year of experience with or exposure to 3PL transportation/freight sales.

• Strong customer service and interpersonal skills that include sales emotional intelligence, handling disruptive emotional situations with carriers and customers, and asking skillful questions.

• Critical thinking and problem-solving abilities to make highly effective decisions in time-critical situations.

• Negotiation skills, the Sales Conversation Process flow, and the sales Documentation Process.

• Organization skills and detail orientation.

• Basic computer proficiency for optimal sales performance using Microsoft Office, Salesforce, Syfan’s transportation management system, customer web sites, and basic keyboard proficiency.

• Knowledge of the highway systems, major cities, and all states.

• Works collaboratively with internal Factoring Sales (Trilogy), Carrier Sales (Syfan), Team Captains (Syfan) and Support team members to ensure customer needs are met

• Experience maintaining professional and cooperative relationships with all internal and external customers

Education Requirements:

• Required: High School Diploma/GED equivalent

• Preferred: Bachelor’s Degree in transportation logistics/freight management or business related major

• Preferred: Certified Transportation Brokerage certification

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.   

Position Type/Expected Hours of Work

This position is primarily a weekday position scheduled within standard daytime business hours. The position may occasionally require individuals to work outside of normal daytime business hours to handle business needs associated with the position responsibilities. 

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

Introductory Period:

Progress reports at 30 and 60 days with a review by management at 90 days.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities