Mental Health Crisis Hotline Specialist, Second Shift

Position Overview
The Opportunity Alliance is seeking a remote Mental Health Crisis Hotline Specialist to join the Maine Crisis Line Program team. The remote Mental Health Crisis Hotline Specialist works directly with callers experiencing a crisis to assess presenting problems and psychosocial stressors.

Who We Are

At The Opportunity Alliance, we are dedicated to "Helping People Reach for a Brighter Future." Our mission is to work collaboratively with individuals, families, and communities to build better lives and stronger communities through advocacy, leadership, and support. If you are looking to be on the front lines of critical mental health care, we invite you to apply to the Mental Health Crisis Hotline Specialist position.

Our Ideal Candidate

• Has worked in a customer service or call center role
• Is interested in increasing their knowledge and skills surrounding mental health, including DSM-V information.
• Has a background in counseling and/or related fields. This is highly preferred but not required.
• Has the ability to communicate effectively, professionally, and with a customer service mind-set to multiple parties during crisis call situations
• Has project management experience
• Has demonstrated technical proficiency and the ability to learn new software and resource applications, including telephone, instant messaging, and chat technology.
• Based in Maine, with the ability to travel to the South Portland office for orientation.

Qualifications

• Associate Degree required
• At least one year of crisis-related experience is preferred.
• MHRT-CSP (crisis services provider) certification or ability to achieve within 30 days of employment required.
• Ability to pass a criminal background, child protective service, and sex offender check.
• Must not be on the state or federal suspension and debarment list.

About the Crisis Call Specialist, Per Diem (Relief) Position

• Call Center Specialists complete risk assessments to ensure the safety and well-being of callers experiencing a crisis. 
• The Call Center Specialist will work collaboratively with Crisis Response Services across the state to ensure effective systems monitoring and progress
• Call Center Specialists receive training to become certified as a Mental Health Rehabilitation Technician from licensed clinical supervisors and certified in-house trainers in the State of Maine.
• Schedule: This is a full-time, 40 hours/week position. Various schedules available;
  • Tue – Sat, or Sun - Thu
  • 1st Shift, 6:30a -2:30p
  • 2nd Shift, 2:30p 11:00p
• Location: Office is located in South Portland, but the position can work remotely in Maine. In-person orientation will be required.
   

Why Work for The Opportunity Alliance?

At The Opportunity Alliance, we're dedicated to helping people reach for a brighter future. By joining our team, you'll have the opportunity to contribute meaningfully to our mission of building better lives and stronger communities. We offer a supportive and collaborative work environment where your skills and expertise will be valued and appreciated.

The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 

Your Next Steps

If you are ready to make a difference and embark on a rewarding career with us, apply now. We look forward to working together to create positive change in the lives of those we serve.

The Opportunity Alliance is an equal opportunity employer, and we encourage applicants from diverse backgrounds to apply.

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year 
• Excellent medical benefits at very reasonable cost 
• Dental and Vision insurance options 
• Agency paid basic life insurance and STD & LTD disability insurances 
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits

Who we are…

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

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The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.

Please submit a cover letter and resume along with your application.

Thank you!