Project Role : Program/Project Management Lead
Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
Must have skills : Workplace Technology Solutions
Good to have skills : Service Delivery
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Plan and manage operations and performance of group of clients in a geography or location. Responsible for developing and implementing strategies that align with the company's overall goals and objectives. Expected to lead and motivate team to achieve high levels of productivity and efficiency. will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience. Manage operating and capital budgets for geography or location. Roles & Responsibilities: 1) Manage large teams 2) Responsible for the SLA's, Delivery optimization, define XLA's, Workload planning, queue and backlog management. Improvement of NPS & CSAT scores. 3) Planning cross skilling and productivity improvements. Avoiding human errors and ensuring quality of delivery 4) Standardization journey and Roadmapping 5) Demonstrate ability to manage multi-disciplinary project teams in high-stress environments with strict time and resource constraints. 6) Demonstrated ability to manage and direct senior professionals, and to provide coaching and mentoring to help them realize their potential and to maximize their value to the organization. 7) Align the goals and strategies with the expectations and requirements of the top-level executives, stakeholders, customers, and regulators, and to monitor and report on the progress and results. 8) Manage budgets and resources effectively, ensuring that all expenditures are justified and aligned with company goals. 9) Create solutions in situations in which analysis requires an in-depth evaluation of variable factors 10) Requires adherence to strategic direction set by leadership when establishing near-term goals 11) Independently determine methods and procedures on new assignments 12) Identify opportunities to achieve administrative efficiencies while maintaining service. 13) Review capacity planning, forecasting, and budgeting of equipment, software, service, and End User license needs to support Information Technology and Business partners. 14) Define and communicate the vision, mission, and objectives of Organization. 15) Develop and implement strategies that align with the company's overall goals and objectives. 16) conducting market research, analyzing data, identifying opportunities and threats, 17) Lead and manage cross-functional teams to providing guidance and support 18) Ensure that projects are completed on time, within budget, and to the required quality standards. 19) Collaborate with other departments and stakeholders to ensure that business needs are being met. 20) Ensure compliance with the policies, standards, and regulations of the organization and the industry, and to mitigate the risks and issues that may arise. 21) Anticipate and respond to the emerging trends, challenges, and opportunities, ensuring the relevance and competitiveness of their organization or unit. 22) Drive change and innovation adapting to the changing needs and demands of the market and the industry 23) Build and maintain relationships and networks with various internal and external parties, enhancing the reputation of the organization 24) Foster a culture of collaboration, innovation, and learning, encouraging the teams to share ideas, best practices, and feedback. 25) Delegate tasks and responsibilities, empower the teams to make decisions, and support them in overcoming challenges and obstacles. 26) Hiring, training, coaching, and developing the teams, setting and reviewing the performance goals and expectations, providing feedback and recognition, and resolving conflicts and disputes 27) Analyze data and make recommendations for improvements to processes, procedures, and systems. 28) Stay up-to-date with industry trends and best practices, and apply this knowledge to drive innovation and growth. 29) Communicate effectively with employees, stakeholders, and customers 30) Ensure compliance with all relevant laws, regulations, and policies. 31) Identify and assess complex problems for area of responsibility Professional & Technical Skills: 1) Extensive experience in modern workplace engineering including but not limited to Modern device management, Microsoft 365 suite, Azure. 2) Experience in Agile Methodology of project execution. 3) Experience in DEVOPs as well integration projects. 4) Scope finalization, Risk Identification &Mitigation and Stakeholder Identification 5) Project Planning &Scheduling, Risk Management Plan, Communication Management Plan, Escalation and exceptional approval plan, Resource Management Plan, Change Management Plan 6) Proficient with Project Management Tools 7) Good exposure to transformation / Project modernization 8) Strong analytical and decision-making abilities. 9) Strong understanding in M365, BYOD, Autopilot, AAD or ADFS, UXI 10) Analyze design and architectural issues pertaining to End User Computing services and adjust design to solve problems in a dynamic environment; align business requirements with enterprise technology alternatives and options. Provide perspective on leading industry trends and recommend new and emerging technologies. 11) Work with Information Security Services and Corporate Integrity to maintain system and application securities. 12) Proficient in managing and delivering tools and services to improve end user experience Additional Information: 1) Minimum of 8 years of experience in a management role 2) Ability to develop and implement strategic plans 3) Knowledge of industry trends and best practices 4) Experience in budget management and financial analysis 5) Excellent communication and interpersonal skills 6) Strong problem-solving and decision-making abilities 7) Excellent analytical and critical thinking abilities 8) Ability to work well under pressure and meet deadlines 9) Bachelor’s Degree / Diploma in Engineering / Computer Science 10) Professional certifications such as PMP, Six Sigma are plus

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.