Who we are: 

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company

What you will do

Due to the service opportunities in the country after the project stage, a Service Manager will be required to oversees the Sales and Service Operation and manage the team to achieve the required sales target and gain customer confidence in term of service to open more project opportunities which eventually will open up for the service opportunities.

• Oversee that all support tasks as mentioned in “B Duties” is executed to highest possible standard
• Identify training needs for the department and support in carry out the training if needed
• Coordinate and exercises functional authority for planning, organization, control, integration, and completion of Service jobs/projects within area of assigned responsibility
• Deliver Revenue, profitability and cost control metrics as defined in PLAN process
• Lead the entire team to achieve the service business results
• Train Service Engineer to achieve highest standard possible
• Develop and implement the local initiative to support the overall service strategic objective
• Ensure Profitability growth in the managing country/region

How you will do it?

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards Keep accurate records and document
• Support the regional offices as required
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Monitor, execution of service jobs

What we look for:

• Degree in Engineering with 5 years relevant experience in project execution or management preferable within oil & gas
• Experience in managing a team, leading change and business financial skill
• Experience in refrigeration or related industry is a plus

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

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