Customer Insurance Specialist | S1 | Retail & Business Banking

Country: United Kingdom

Customer Insurance Specialist | S1 | Retail & Business Banking

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As a Customer Insurance Specialist, you will be focused on providing excellent customer service whilst educating and helping customers navigate their insurance needs for both Home Insurance and Life Insurance. We are a team that prides ourselves on delivering first class customer service, putting Santander customers at the heart of everything we do by building relationships, engaging in quality conversations and identifying opportunities to help protect our customers all whilst adhering to our compliance and regulatory requirements, full training will be provided.

This is an exciting opportunity within our Insurance Direct Team based in Glasgow, a centre of excellence for the bank. The role offers a salary within a range of £23,036 to £27,101, in addition you would receive a £500 Flexible benefit and be included within a discretionary performance related bonus scheme. Salary will be dependent on experience and would be confirmed at offer should your application and interview be deemed successful.

You’ll be given support and development to help you maintain competence in your product and process knowledge while providing exceptional customer service. Working together, we strive to coach and develop you to your full potential, broadening your skills and supporting career growth.

The difference you’ll make:

• Discussing insurance needs to deliver products and services that are right for our customers
• Demonstrating excellent customer service through a mixture of inbound calls and follow-up appointments
• Managing your own diary and taking responsibility for your personal and professional development
• Working within policies and guidelines, meeting regulatory expectations
• Delivering complex information in a simple customer centric way

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Experience of working in a servicing, customer-driven environment
• Microsoft office proficient
• Ability to adapt your communication style to a range of customers and their needs
• Active listening skills and the ability to act with empathy when required
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• Experience of working with insurance / banking products and services
• Excellent communication and listening skills both at a customer and internal level
• Experience of working with and supporting vulnerable customers
• Experience in verbatim script reading and the ability to take direction
   

What else you need to know:

This role is based in Glasgow. The working hours will be 35 contracted hours across Monday-Friday 8am to 6pm & Saturday 9am-4pm (1 in 3 Saturdays)

The initial training period is 3 weeks full time on site – Monday to Friday 9am to 5pm.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month.  

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location. 

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process. 
 

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these. 

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs

• A £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander’s success by saving or investing in our share plans. 
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more. 
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

Right to work in the UK.

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

• What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080