• Utilizes internal company provided skip tools and the internet skip tools provided and the phone to locate customers and/or collateral and recover for client

• Provides skip information in response to client needs and update expectations

• Communicates with field recovery agents

Professional Experience/Qualifications:

• High school diploma or the equivalent combination of education and experience

• Customer Service or industry-related experience preferred; prior secured auto collections and Bankruptcy experience preferred

• Basic Microsoft Office skills including Word, Excel and PowerPoint

• Excellent written and verbal communication skills; professional presentation skills preferred

• Excellent interpersonal skills and the ability to remain calm in volatile and/or difficult situations

• Ability to type a minimum of 30-40 words per minute (WPM)

• Ability to work as a team and individually

• Ability to sit for an extended period with the ability to remain focused

• Ability to execute all processes accurately and without error and multi task

Work Environment:

Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations.  The noise level of the environment is usually moderate.  This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.