Employment Type

Permanent

Closing Date

8 Nov 2024 11:59pm

Job Title

Client Partner (QLD)

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

As a Client Partner, you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the nation. You partner with Telstra’s most strategic customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationships. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.

What We Offer

• Flex appeal: choose where, when and how you work
• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

As a Client Partner you will have the opportunity to work on a complex account with the portfolio that requires truly strategic mindset. You’ll draw on expertise in customer account management, deep knowledge of Telstra’s capabilities and products, and leverage your relationship building skills to deliver the following responsibilities:

• Establish, grow, and maintain strategic customer relationships through deep knowledge of their business and Telstra’s services/products that deliver exceptional customer experiences, contribute to high NPS and drive profitability.
• Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.
• Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities.
• Leverage strong interpersonal and negotiation skills to drive commercial, business, and technical discussions with customers that present a compelling case for solutions, including articulation of technical (ICT, security, workplace, and application solutions) solution benefits to C-Suite executives and key stakeholders.
• Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth.

About you

To be successful on the role, you need to have:

• Strong communication, negotiation and influencing skills.
• Strong written and verbal communication skills; clearly structured and able to explain complex information or concepts using unambiguous language, appropriate to the audience.
• Commercial acumen background.
• Demonstrated experience in facilitating workshops, bringing alignment across often multi-faceted stakeholders as part of data products development.
• Experienced in the ICT Industry
• Experienced in customer focused design.
• Experienced in engagement and enabling implementation of insights into key business processes.
• Industry knowledge in Telecommunication or Construction is an advantage.

If you are looking to take the next step in your career, we want to hear from you!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.