Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

ABOUT THIS ROLE

Our MS365 support specialist assist with production and project support for one of our large clients. The ideal candidate will support business units or support functions for customer M365 environment including Exchange, SharePoint, intelligent collaboration . They will work in a collaborative onshore and offshore team.

WHAT YOU’ WILL DO:

• Administration and Management:
  • Create and manage user accounts and groups, assign licenses and permissions.
  • Set up and manage mailboxes in Exchange Online.
  • Implement and manage security and compliance policies.
• Monitoring and Maintenance:
  • Monitor the performance and availability of Microsoft 365 services.
• Automation and Optimization:
  • Develop PowerShell scripts to automate repetitive tasks.
• Support and Training:
  • Provide support to users and resolve issues related to Microsoft 365.
  • Document procedures and user guides.
• Integration and Development:
  • Integrate Microsoft 365 with other business apps and services.
  • Participate in Microsoft 365 service deployment and migration projects.

WHO YOU ARE

• 3+ years of experience on Microsoft/Office 365 support
• Microsoft certifications preferred
• Microsoft 365 management:
  • Tenants configuration and management.
  • Manage users and groups in Microsoft 365.
  • Supervision and administration of licenses.
• Microsoft 365 services:
  • Exchange Online administration: mailbox management, retention policies, and transport rules.
  • SharePoint Online administration: site settings, permissions, and access policies.
  • Teams administration: Create and manage groups, channels, messaging and collaboration policies.
  • OneDrive for Business administration: Setting up and managing cloud storage.
• Security and Compliance:
  • Configure security and compliance policies in Microsoft 365.
  • Identity and Access Management: implementation of MFA (Multi-Factor Authentication), Azure AD Conditional Access, and role management.
  • Security incident monitoring and response.
• Related Tools and Technologies:
  • Use of PowerShell for task automation and management.
  • Basic knowledge of Azure AD.
  • Mobile device integration and management (MDM) with Intune.
• Support and Troubleshooting:
  • Troubleshooting issues related to Microsoft 365.
  • End-user support and training in the use of Microsoft 365 tools.
  • Connectivity and synchronization analysis and troubleshooting.

WORK ENVIRONMENT:

* This position is HYBRID in CDMX with recurrent meetings/work at customer location.*

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.